[TownSq Community] Address appears even when I have the setting toggled off

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Carol George
2 months ago In TownSq Community
address appears even when I have the setting toggled off

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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2 months ago

Hi there! I want to make sure I understand your issue correctly. You mentioned that your address keeps showing up in the TownSq Community app, even though you have toggled off the address privacy setting—is that right?

Could you please tell me where exactly your address appears? For example, is it visible in your profile, in posts, or some other section of the app? Also, when you say you toggled the setting off, did you do this from your profile privacy settings, or somewhere else? This will help me guide you more precisely.

In the meantime, here are some general steps to check your address privacy setting in TownSq that might help:

1. Log into the TownSq Community app on your Windows device using your WebKit browser.
2. Click your name or profile icon in the upper right corner.
3. Select "Account" or "Profile Settings."
4. Look for the "Privacy" or "Address Privacy" setting.
5. Make sure the toggle for showing your address is turned off.
6. Save your settings if required, then refresh or restart the app to see if the change takes effect.

If you've already done this and the address still appears, it could be that the app or cache needs to be refreshed. You can try these steps next:

- Clear your browser cache and cookies.
- Log out and log back into TownSq.
- Check if your app is updated to the latest version if you're using a desktop app.
- Try accessing TownSq via a different browser on your Windows machine to see if the issue persists.

Please try these and let me know what happens. If the problem continues, I can help further with advanced troubleshooting or escalate to the support team if needed.

Are you comfortable trying this now?

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