Hi there! I see you're having trouble with the Heart of Vegas app not working on your Kindle device running Android 9. To help you better, could you tell me a bit more about what exactly is happening? For instance, is the app not opening at all, crashing, freezing, or showing any error messages?

In the meantime, here’s a straightforward set of steps to try that usually solve common app issues on Android devices like your Kindle:

1. Restart Your Device
Press and hold the power button, then choose restart or turn it off and back on. This can clear temporary glitches.

2. Clear the App Cache
- Go to Settings on your Kindle.
- Tap Apps & notifications (or just Apps).
- Find and tap Heart of Vegas.
- Select Storage.
- Tap Clear Cache.
This removes temporary files that might be causing problems without deleting your game data.

3. Update the App
Make sure your Heart of Vegas app is updated to the latest version in the Amazon Appstore or Google Play Store (if available on your device).

4. Check Your Internet Connection
The game needs a stable internet connection. Try switching between Wi-Fi and mobile data or resetting your network connection.

5. Reinstall the App
If none of the above works, uninstall the app and reinstall it. This can fix corrupted files but double-check you're logged in so your progress is saved.

If you’ve already tried these or if there’s a specific behavior or error message, please let me know. I can then guide you through more targeted troubleshooting or check if there are ongoing issues affecting the Heart of Vegas servers.

Are you able to try these steps right now?

Not working

Thanks for letting me know those first steps didn’t fix it. Since you're still having trouble with the Heart of Vegas app on your Kindle with Android 9, let's look a little deeper.

Here are some additional things we can try:

1. Force Stop and Relaunch
- Go to Settings > Apps & notifications > Heart of Vegas
- Tap Force Stop, then try opening the app again. This can help reset the app's state.

2. Clear App Data (More thorough than just clearing cache)
- In the same Storage menu where you cleared cache, also try Clear Data or Clear Storage.
- Note: This will reset the app as if freshly installed, so make sure you have your game progress saved or linked (Facebook or Heart of Vegas account login) before doing this.

3. Check for Device Updates
- Open Settings > System > System Updates to ensure your Kindle’s OS is fully updated. Sometimes the OS update helps with app compatibility.

4. Internet Connectivity
- Confirm your internet is stable. If Wi-Fi is weak, switch to mobile data or reset your router.

5. Check for Known Issues
- Sometimes server problems affect app usability. You can check the Heart of Vegas social media or forums for any announcements about outages or bugs.

You can also check out this support article for loading issues on Android devices as it offers similar guidance and may have additional tips: Loading issues on Android - Product Madness Support Center.

If none of these steps help, it might be worth reinstalling the app as a last resort, ensuring you’re logged in to save progress.

Would you like me to guide you through force stopping and clearing data, or have you tried that already?