Hi there! I understand that both of your Blurams devices are showing as offline, even though they're on different networks. Let's figure this out together. To start, could you tell me if you've already tried any steps like rebooting the cameras or checking the internet connections on both networks?

In the meantime, here’s a straightforward approach we can try:

1. Power Cycle the Cameras: Turn off the power to each camera for about 30 seconds to 1 minute, then turn them back on. This often refreshes their connection.

2. Check Wi-Fi Networks: Blurams devices generally require connection to a 2.4GHz network and do not support 5GHz Wi-Fi. Verify if each camera is connected to a stable 2.4GHz Wi-Fi network, and that the internet is working well on both routers.

3. Ensure App and Device on Same Network During Setup: For initial setup or network changes, the phone and the Blurams device usually must be on the same 2.4GHz Wi-Fi network.

4. Re-Add the Devices if Needed: If devices remain offline after power cycling and checking the networks, try removing them from the Blurams app and adding them again following the setup steps for connecting to the Wi-Fi.

5. Check Firmware and App Updates: Make sure the Blurams app on your iPhone (iOS 26.0.1) is updated to the latest version, as well as the devices’ firmware, if an update is prompted.

If you want, I can guide you step-by-step through any of these actions. Also, please let me know if your networks have any special setups like VPNs, firewalls, or guest modes, as those can sometimes interrupt device connectivity.

Would you prefer to start with power cycling or re-adding the devices?

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I’ve rebooted both. Didn’t work

Thanks for letting me know you’ve already rebooted both cameras. Since that didn’t resolve the issue, let’s try a few other things to get your Blurams devices back online.

1. Log out and Log back into the Blurams App
Sometimes, the app’s connection to your account can refresh this way. Close the app completely, then open it and log out. Wait about 15 minutes, log back in, and see if the devices show online again.

2. Check for App and Firmware Updates
Make sure your Blurams app on your iPhone is updated to the latest version available in the App Store. Also, within the app, check if the cameras prompt any firmware updates and install them if available.

3. Reset the Cameras
Since rebooting didn’t work, you might want to try a full reset on the devices:
- Find the reset or set button on your Blurams camera.
- Press and hold it for about 10-20 seconds until the red light starts flashing.
- This will restore the device to factory settings.
- Then, re-add the camera to your app by following the setup steps carefully, ensuring your phone is on the same 2.4GHz Wi-Fi network you want the camera to connect to.

4. Network Considerations
Since your devices are on different networks, confirm both networks have stable internet and are not applying restrictions (like guest networks blocking device communication or VPNs). Sometimes, strict firewall settings can block the cameras from connecting to Blurams servers.

If after these you still see “offline,” it may be worth confirming that your account and the Blurams servers don’t have issues at the moment. I can assist you with that if needed.

Let me know if you want me to walk you through the reset process or check the network setups in detail.

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