[SmartHealth] I can open the app but it doesn't stay open

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Dawn
6 months ago In SmartHealth
I can open the app but it doesn't stay open

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Hi there! I see you're able to open the SmartHealth app, but it doesn't stay open and crashes quickly. Let me help you get this sorted out.

To start, could you tell me if this started happening recently after an update or any changes on your device? Also, have you tried any fixes already, like restarting your phone or reinstalling the app?

Meanwhile, here’s a step-by-step approach we can try to fix this issue on your Android device (version 10):

1. Restart your device: Sometimes a simple restart clears temporary glitches.
- Press and hold the power button > tap Restart.

2. Clear app cache and data:
- Go to Settings > Apps > SmartHealth.
- Tap on Storage.
- Tap Clear Cache first, then Clear Data. (Clearing data will reset app settings but won’t delete your account info stored on the server.)

3. Check available storage: Low storage can cause apps to crash.
- Go to Settings > Storage and ensure you have enough free space (at least 1GB free if possible).

4. Update the app: Visit the Google Play Store and make sure SmartHealth is updated to the latest version.

5. Check for OS updates: Sometimes the app behaves better with the latest Android updates.
- Settings > System > System update.

6. Force stop and reopen the app:
- Settings > Apps > SmartHealth > Force Stop.

If you’ve already tried any of these, let me know which ones so we don’t repeat steps. If the issue continues after this, we can look deeper, like checking background apps or reviewing permissions.

Would you like to walk through these steps with me now?

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