Hi! I see your Frosty app chat won’t connect despite trying troubleshooting steps already. I’d like to help get you back online.

Could you share what specific troubleshooting you’ve done so far? For example, did you try refreshing the app, restarting your device, or checking your internet connection? Also, are you seeing any error messages when the chat fails to connect?

Knowing these details will help me guide you better!

I've resfreshed, reinstalled the app, cleared cache and data, checked my internet connection - wifi and mobile. ive restarted my app and device multiple times

Thanks for sharing all the troubleshooting you’ve already tried—refreshing, reinstalling, clearing cache and data, checking WiFi and mobile connections, and restarting both app and device. That's quite thorough!

Let’s dig a bit deeper to try to pinpoint the issue:
1. Are you using the official Frosty app from the app store or another variant?
2. Is this problem happening on just your Windows 10 WebKit browser, or does the chat fail to connect on other devices or browsers as well?
3. When you try to connect, do you get any error messages or does it just hang or time out?
4. Have you checked whether Frosty’s servers have any reported outages or ongoing maintenance?

In the meantime, since your system is Windows 10 on WebKit, please try:
- Temporarily disabling any VPN, firewall, or antivirus software that might potentially block app traffic, then retry connecting.
- Clear your browser cookies and site data specifically for Frosty’s website (sometimes cache clear alone doesn’t clear cookies which can hold session info).
- Try connecting on a different network, like a friend’s WiFi or a mobile hotspot, to rule out any ISP or network-specific blocks.

If none of these help, it might be worth checking for any updates from Frosty’s support or user forums, as sometimes server or account-side issues can cause connection problems unrelated to your device8.

Let me know what you observe from these steps and answers, and we’ll go from there!

it is the mobile app on android

Thanks for clarifying that you are using the Frosty mobile app on Android!

Frosty for Twitch on Android is designed to provide a quality Twitch chat experience with features like support for third-party emotes (7TV, BetterTTV, FrankerFaceZ), browsing followed streams, and integrated chat1.

Since your chat won’t connect despite reinstalling and checking connections, here are some Android-specific steps to try next:

1. Check App Permissions:
Go to your device Settings > Apps > Frosty > Permissions, and make sure the app has all necessary permissions enabled, especially for network access and storage.

2. Force Stop and Clear Data/Cache Once More:
Sometimes clearing data twice can help. Go to Settings > Apps > Frosty > Storage > Clear Cache, then Clear Data, then restart the app.

3. Check for App Updates:
Make sure you have the latest version of Frosty installed from the Google Play Store, as updates often fix bugs or connection issues.

4. Try Switching Networks:
Even if you’ve tested WiFi and mobile data, try a different WiFi network or a mobile hotspot if possible, to rule out any ISP or router-level blocking.

5. Temporarily Disable VPN or Security Apps:
If you use VPNs, firewalls, or security apps on your Android device, try disabling them briefly to test if they are blocking the app’s connection.

6. Review Frosty’s Status:
Currently there’s no widespread report of server outages for Frosty, but you can check their official site or communities to confirm if there’s an ongoing issue.

If after these steps the problem persists, it might be a rare account or server-side issue. In that case, contacting Frosty app support directly via their contact email ([email protected]) or their GitHub/forum pages would be best for personalized help.

Does that sound doable on your phone? Let me know what you find so we can continue troubleshooting! Are you satisfied with this solution so far?