Hi! I understand your Viidure app is showing a "wrong password" message when trying to connect to WiFi after a reset. Let's get this sorted out for you.

Just to clarify first: After you reset the WiFi on your dash cam or device, are you trying to connect your phone to the dash cam’s WiFi network? And is it the dash cam’s WiFi password that it says is wrong, or is it your home WiFi router password?

Typically, when you reset the WiFi on the Viidure dash cam, the password defaults back to 12345678. So if you’re entering a different password, that might be why it’s rejecting it.

Here’s a simple step-by-step to try:

1. On your Android device, open the WiFi settings and forget the dash cam’s WiFi network if it’s saved.
2. Power cycle your dash cam (turn it off and back on).
3. Reset the dash cam’s WiFi again by going to the device’s “Settings” > “WiFi Settings” > “Reset WiFi” (this should reset the password to default—12345678).
4. Go back to your phone’s WiFi settings and connect to the dash cam’s WiFi network using the password 12345678 (make sure you type it carefully).
5. Open the Viidure app and check if it connects correctly.

If for some reason the default password doesn’t work, or the dash cam has a different default password, it could help to check the user manual or the back of the device for the correct default credentials.

Let me know if you’ve tried these steps or if the password is still being rejected, and I can help troubleshoot further! Also, if you changed your WiFi name or password on your router recently, that can sometimes cause the dash cam not to connect until it’s updated accordingly.

Are you satisfied with this initial approach?

Yeah still says wrong, but for step 3 I can not enter the dash cam mode or whatever to enter settings since it keeps saying wrong password to connect to it to enter the settings

Thanks for explaining that! Since you can’t even connect to the dash cam’s WiFi to enter settings and reset the password, it sounds like the password stored in the dash cam’s WiFi might have gotten changed or corrupted, and the usual default (12345678) is not working.

Here are a few next steps to try that might help resolve this:

1. Power Cycle and Bluetooth:
Completely power off the dash cam, wait for about 10 seconds, and power it back on. On your Android phone, try turning off Bluetooth temporarily. Some users have reported that Bluetooth interference can disrupt WiFi connection to the dash cam1.

2. Forget WiFi Networks on Phone:
On your Android device, go to WiFi settings and “Forget” the dash cam’s WiFi network. Then scan and try reconnecting again with password 12345678.

3. Hard Reset the Dash Cam:
If possible, try to perform a full factory reset on the dash cam itself (not just WiFi reset). Sometimes this requires a button press sequence on the camera or a small reset button, depending on the model. This would restore all settings, including the original WiFi password. If you know the model of the dash cam, refer to the user manual or check this specific FAQ from Viidure’s official site on how to reset the device fully3.

4. Remove SD Card and Restart:
Occasionally, SD card issues can interfere with normal operation. Remove the SD card, power cycle the dash cam, and then try connecting again.

5. Check for App or Firmware Updates:
Make sure your Viidure app is the latest version (check on Google Play). If the dash cam can be updated via USB or SD card, updating its firmware might fix glitches related to WiFi connectivity.

If you don’t have access to a manual or can’t find a hard reset option easily, please share the exact dash cam model, and I can help search for the precise reset method.

Would you be able to try these and let me know if any help you get past the password screen? If this still doesn’t resolve the issue, we can look at alternative troubleshooting or escalate it as needed.

Are you satisfied with these next steps?

How do i know the model

Great question! Identifying the exact model of your Viidure dash cam will help us find the right reset method and troubleshoot more effectively.

Here are some ways to know your model:

1. Check the Physical Device:
Most dash cams have the model number printed somewhere on the device itself—usually on the back, bottom, or inside the battery compartment if it has one.

2. Packaging or Manual:
If you still have the original box or user manual, the model name or number should be on those.

3. Viidure App:
If you’ve connected your dash cam before, sometimes the model information appears in the app under device settings or “About” section. Although since you can’t connect right now, this may not be accessible.

4. Boot Screen of the Dash Cam:
Some Viidure dash cams show the model number briefly when powered on. Try powering it on and look carefully at the screen or logo splash to see if the model is mentioned.

If you can find the model number using one of these ways, please share it with me. I can then guide you specifically on how to do a full reset or fix the password issue for that model.

If you’re unable to locate the model physically or through app info, just let me know, and we can try some general approaches or help you reach Viidure support.

Would you be able to check these for the model number and let me know?

No model yeah

Thanks for letting me know! Since the model isn’t visible on your device and you don’t have packaging or manual handy, we can try some general approaches based on common Viidure dash cam behavior.

First, I recommend trying a full factory reset on the dash cam if there is a physical reset button. This often requires a paperclip to press a small recessed button for about 10-15 seconds while the dash cam is powered on. This will reset all settings including the WiFi password back to factory defaults like 12345678.

If you don’t see any reset button or are unsure how to do this, another approach is to clear the Viidure app data on your Android phone, which sometimes helps restore proper connection:

1. Go to Settings on your Android device.
2. Tap on Apps or App Management.
3. Find and tap on Viidure.
4. Tap Storage.
5. Tap Clear Data and Clear Cache.
6. Restart your phone and open the app again.

After this, try reconnecting to the dash cam WiFi with password 12345678.

If neither the reset button nor clearing app data works, the best next step is to contact Viidure support by emailing [email protected] with your issue and mention you don’t have the model info. They are usually helpful with remote guidance based on your device’s WiFi MAC address or serial.

You can also check the Viidure FAQ here for additional instructions on forgotten passwords and resets: Viidure FAQ

Does this sound doable so far? Let me know if you want help with any of these steps. Are you satisfied with this solution for now?