Hello! I understand you're having trouble connecting your camera to the Viidure app on your iPhone. Let's see if we can work this out together.

Could you please provide a bit more information? For instance:
1. What type of camera are you trying to connect?
2. Have you checked whether the camera is powered on and in pairing mode?
3. Are you connected to the correct Wi-Fi network that the camera broadcasts?

Once I have this information, I can guide you to a solution!

It’s 4K dashcam. Label on the back has model: Q3. The camera was powered on and correct wifi was selected. I was able to add the camera to Viidure on Android phone. However, I have not been able to add camera to Viidure on iPhone. The iPhone and Viidure app were updated to the latest version.

Thanks for sharing those details! Since you've had success connecting the Q3 dashcam to the Viidure app on an Android device, it's likely a specific compatibility or setting issue with your iPhone.

Here are some steps to try and resolve the connection issue on your iPhone:

1. Forget Network & Reconnect:
- Go to Settings > Wi-Fi.
- Find the Wi-Fi network your dashcam is broadcasting and tap on the ⓘ (info) button next to it.
- Select Forget This Network.
- After that, reconnect to the dashcam's Wi-Fi network and ensure you enter the correct password if prompted.

2. Location Services:
- Sometimes enabling location services can improve connectivity. Go to Settings > Privacy & Security > Location Services, and make sure it's turned on for the Viidure app.

3. Restart the App and Device:
- Close the Viidure app completely (swipe up from the app switcher).
- Restart your iPhone.
- Open the Viidure app again and try to add the dashcam.

4. Check App Permissions:
- Go to Settings > Privacy & Security > Local Network. Ensure that Viidure has permission to access the local network.

5. Update Camera Firmware:
- Although your Viidure app is updated, check if there's a firmware update available for the Q3 dashcam. This can often resolve connectivity issues.

If these steps don't work, I recommend checking for similar issues on forums or videos, as they can provide user anecdotes related to this specific model, such as this YouTube video on dash cam connectivity or discussions on the Apple Community which often have users sharing their solutions.

If the issue persists, we may need to look into contacting higher-level support. Would you like to proceed with any of these steps? Let me know how it goes!

How to troubleshoot Viidure 4K dashcam issues on iPhone?

Let's dive into troubleshooting your Viidure 4K dashcam connection issues on your iPhone. Here are some effective steps to follow:

1. Check Wi-Fi Settings:
- Ensure that your iPhone's Wi-Fi is turned on and connected to the dashcam's Wi-Fi network.
- Sometimes, the Wi-Fi can disconnect or need refreshing, so it’s a good idea to try toggling Wi-Fi off and then back on.

2. Restart Devices:
- Restart your iPhone and your dashcam. Powering them both off for a few moments can often resolve temporary glitches.

3. App Permissions:
- Double-check that the Viidure app has the necessary permissions enabled. Go to Settings > Privacy & Security > Local Network and ensure Viidure is allowed.

4. Forget and Reconnect Network:
- Go to Settings > Wi-Fi, tap the ⓘ (info) next to the dashcam's network, and select Forget This Network before reconnecting.

5. Firmware and App Updates:
- Make sure your dashcam's firmware is also up to date, as updates can fix bugs and improve compatibility. Check the manufacturer's website for instructions on how to do this.
- If you haven’t already, try deleting the Viidure app and reinstalling it from the App Store.

6. Reset Network Settings:
- As a more advanced step, you can reset the network settings on your iPhone. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all saved networks, so make sure you have your Wi-Fi passwords handy.

7. Seek Help from Community:
- Check discussions in the Apple Community for people facing similar issues. Sometimes users share solutions that worked for them, which can be quite helpful. Here's a discussion that might be relevant: Apple Communities.

If you've gone through these steps and are still experiencing issues, it might be worth checking external resources or considering reaching out to Viidure's support for more detailed assistance.

Are you satisfied with the solutions I provided, or do you need further help?

How to update Viidure 4K firmware on iPhone?

How to update Viidure 4K firmware on iPhone?

To update the firmware of your Viidure 4K dashcam using your iPhone, follow these steps. Please note that the exact process can vary based on the camera’s model and any specific instructions from the manufacturer. Here's a general guide:

1. Prepare the Update:
- First, ensure that your Viidure app on your iPhone is updated to the latest version available in the App Store.
- Check the Viidure website or the app for any available firmware updates for your specific dashcam model.

2. Connecting to the Dashcam:
- Make sure your iPhone is connected to the Wi-Fi network created by the dashcam.

3. Open the Viidure App:
- Launch the Viidure app on your iPhone.
- Within the app, look for a section related to your dashcam or device settings. There may be an option labeled ‘Firmware Update’ or similar.

4. Execute the Update:
- Select the firmware update option, and follow any prompts that appear on the screen.
- The app should automatically check for available updates and, if one is present, begin downloading and installing it.

5. Wait for Confirmation:
- Allow the update to complete. Do not disconnect your iPhone from the dashcam’s Wi-Fi during this process unless instructed to do so.

If you run into trouble or if these steps differ from what you see in the app, I recommend checking this YouTube tutorial that outlines firmware updates specifically for Viidure dashcams. It might provide a visual guide that could be helpful.

If you have any issues, please let me know, and we can explore alternative support options together! Are you satisfied with this solution or need further assistance?

The camera connects to wifi if iPhone is in airplane mode. When airplane mode is off, the camera connection failed

It sounds like your iPhone is having a bit of a conflict when trying to connect to the dashcam’s Wi-Fi. Since it connects only when in airplane mode, it may be a connectivity issue with network settings. Here are some steps you can take to troubleshoot this problem:

1. Forget the Dashcam's Wi-Fi Network:
- Go to Settings > Wi-Fi.
- Find the dashcam’s network, tap the ⓘ (info) button next to it, and select Forget This Network.
- Try reconnecting to the dashcam’s network after forgetting it.

2. Disable Cellular Data:
- Before turning off airplane mode, go to Settings > Cellular and toggle off Cellular Data.
- Then, turn airplane mode off and try connecting to your dashcam's Wi-Fi.

3. Reset Network Settings:
- If you haven’t tried this yet, it may help. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all saved Wi-Fi networks and their passwords, so have them handy to reconnect.

4. Check for VPN Interference:
- If you're using a VPN, it might interfere with the Wi-Fi connection. Try disabling the VPN in Settings > VPN if it’s enabled.

5. Wi-Fi Assist:
- Go to Settings > Cellular and scroll down to the bottom to find Wi-Fi Assist. Disable this feature, as it can sometimes cause your device to switch networks when it thinks one is weak.

6. Restart Both Devices:
- Restart your iPhone and the dashcam. Sometimes a simple restart can help clear up any connection issues.

7. Firmware Update:
- While your iPhone is connected to the dashcam in airplane mode, check if the Viidure app lets you check for firmware updates for your camera. If an update is available, apply it while you’re connected.

If these steps don’t resolve the connection issue while airplane mode is off, I recommend checking further discussions in the Apple Communities, such as this thread that addresses similar Wi-Fi experiences on iPhones.

If you need more detailed assistance or if the problem persists after these steps, please let me know! Are you satisfied with these suggestions, or do you need further help?

What to do if vildaure is stuck on terms of use and privacy policy?