Hi there! I understand you're having trouble connecting your N8 to the Viidure app. Let’s work through this together!

First, could you please provide a little more detail? Are you encountering any specific error messages when trying to connect, or does it just not seem to connect at all? Additionally, have you already tried any troubleshooting steps, like checking the Wi-Fi settings on your iPhone or ensuring your N8 has power?

Your input will help me guide you more effectively!

Camera wifi is on and connected to my phone but cannot complete “add camera”. Keep getting no connection message.

Thank you for the details! Since your N8's camera Wi-Fi is turned on and you are connected to it, but still receiving a "no connection" message when trying to add it in the Viidure app, let’s go through some troubleshooting steps.

1. Check Wi-Fi Connection: Ensure that your iPhone is indeed connected to the camera's Wi-Fi network. Sometimes, a momentary disconnection can occur. You can verify this by going to Settings > Wi-Fi and confirming the camera's Wi-Fi is checked.

2. Close Background Apps: If you have any apps running in the background, try closing them. Sometimes they can interfere with the connection process. To do this, swipe up from the bottom of the screen (or double-click the home button for older models) and swipe away any apps.

3. Restart the App: Close the Viidure app completely and open it again to see if that helps with the connection issue.

4. Reset Camera Wi-Fi Settings: If possible, reset the Wi-Fi settings on your N8 camera. There might be an option in the camera settings to reset or reconfigure the Wi-Fi setup.

5. Firewall and VPN: If you're using any VPN or firewall that may affect connections, consider disabling it temporarily.

6. Re-enter Wi-Fi Password: Sometimes, re-authenticating can help. Go into the app's settings to reconnect the camera Wi-Fi, ensuring that you're entering the correct password.

If these steps don't solve the connection problem, I may need to look at specific troubleshooting from Viidure’s documentation. According to their support page, make sure that you are correctly entering the camera Wi-Fi details in the app after selecting the network2.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided, or do you need further assistance?

Cannot connect N8 to Viidure app

Thank you for letting me know about the issue! Since you've mentioned that you can't connect the N8 to the Viidure app, let’s go through some potential troubleshooting steps to resolve this.

1. Ensure Wi-Fi is Enabled on the N8: Make sure that the camera's Wi-Fi feature is switched on, as this is essential for your iPhone to establish a connection with the camera.

2. Verify Network Connection: Check your iPhone's Wi-Fi settings and confirm it's connected to the N8's Wi-Fi network. You can access this in the Settings > Wi-Fi section. Look for the name associated with your N8 camera.

3. Check for App Permissions: Sometimes, the app may require certain permissions to function correctly. Go to Settings > Privacy and ensure that the Viidure app has the necessary permissions enabled.

4. Update the App: Make sure you have the latest version of the Viidure app. Go to the App Store, search for the Viidure app, and check for updates.

5. Restart Devices: Try restarting both your iPhone and the N8 camera. Sometimes, a simple restart can resolve connectivity issues.

6. Reinstall the App: If the connection still fails, consider deleting and reinstalling the Viidure app. This can fix any glitches or corrupted settings that might be causing the problem.

If these steps do not resolve the issue, it may be necessary to check if there’s a more specific connectivity problem or a firmware issue with your N8 camera. Let me know how it goes, and if you're still facing issues, we can look into further troubleshooting options together! Are you satisfied with the solution I provided, or do you need more help?