Hi there! I understand that the GB News app is freezing approximately every 10 minutes while you're using Firefox on Windows 10 Pro, and you don't have any addons or VPN running. I want to help you get this sorted out.

To start, can you tell me if this freezing happens only with the GB News app or do you notice freezes with other websites or video streaming on Firefox as well? Also, is your Firefox and your Windows up to date?

Meanwhile, here’s a step-by-step guide to troubleshoot the freezing issue in the GB News app on Firefox:

1. Disable Hardware Acceleration in Firefox
Sometimes, the hardware acceleration feature can cause freezing issues with video playback or apps. To disable it:
- Click the menu (three horizontal lines) in Firefox top right.
- Go to Settings > General.
- Scroll down to the Performance section.
- Uncheck Use recommended performance settings.
- Then uncheck Use hardware acceleration when available.
- Restart Firefox and see if the freezing persists.

2. Clear Cache and Cookies for GB News Site
Over time, cache or cookies can cause performance glitches. Here’s how to clear them for GB News:
- Click the lock icon next to the GB News site URL.
- Choose Clear Cookies and Site Data.
- Reload the app.

3. Check for Firefox Updates
Make sure Firefox is at the latest version:
- Menu > Help > About Firefox, and update if available.

4. Try Running Firefox in Safe Mode
Even without addons, Firefox Safe Mode runs with all extensions disabled and default settings.
- Click Menu > Help > Restart with Add-ons Disabled.
- Test if GB News still freezes.

5. Check System Resources
- Open Task Manager (Ctrl + Shift + Esc) while the app runs. See if CPU, RAM, or disk usage spikes when the freeze happens. Excessive resource use may indicate background issues.

6. Reinstall the GB News App or Use Another Browser
If using a dedicated app for GB News on Windows, try uninstalling it and reinstalling it. Or test if the problem occurs using another browser like Edge or Chrome to isolate if the issue is Firefox-specific.

From what I’ve found, this freezing around 10 minutes has been reported by others with the GB News app, and disabling hardware acceleration helped these users significantly1 2.

If after these steps you still experience freezing, please let me know the results, and we can explore more detailed solutions such as checking Windows system updates or deeper network diagnostics.

Are you happy to try these steps now?

Only a freezing / greyed issue on GB news. All suggested remedies failed. No other sililar platforms do this on Firefox. All things up to date. This issue was not apparent a few weeks back.

Thanks for the extra info and letting me know the freezing is specific to the GB News app on Firefox and started recently. Since the typical fixes like disabling hardware acceleration and clearing cache didn’t work, and this issue seems to have surfaced in October 2023, I’ve checked for similar cases and solutions reported around this time.

Here’s what I found that might help:

1. App-specific Bug Reported
There are multiple reports from users that the GB News app consistently freezes about 10 minutes into use, requiring a restart of the app to continue. This seems to be a known, ongoing bug affecting some users on Windows via Firefox1.

2. No Permanent Fix Yet
Unfortunately, at this time, there is no permanent fix officially released. Users recommend restarting the app when it freezes as the main workaround.

3. Trying Alternative Browsers
While the problem appears isolated to Firefox for you, testing GB News on another browser like Microsoft Edge or Google Chrome can help avoid the freezing, as some users reported better stability there.

4. GB News App Reinstall & Cache Clear
Some users managed momentary improvement by clearing the app cache or reinstalling the GB News app (if using a dedicated app rather than via browser)5 6.

5. Keep an Eye on Official Updates
The developers appear to be aware, so keeping the app and Firefox updated is essential. Also, checking the GB News social media or community forums can give advance notice of patches.

Given this, my best current advice is:
- Use a different browser such as Edge or Chrome for the GB News app if possible.
- If dedicated app is involved, try reinstalling it and clearing its cache.
- Restart the app whenever freezing occurs as a temporary workaround.

If you’d like, I can guide you through installing and testing GB News on a different browser on your Windows 10 machine.

Are you okay with trying that, or is there anything else specific you want to explore on your current setup?

I'll watch Talk TV now. That works! Ciao

Hello again! Since you’re interested, let me give you a quick comparison of GB News and Talk TV features to help you understand their differences:

GB News:
- Offers live TV and video-on-demand (VoD) content focused on breaking news and current affairs.
- Available as a free news app for iOS and Android with features for live streaming and catch-up content.
- Has a strong presence on social media platforms like YouTube, with a larger follower base compared to Talk TV.
- Known for opinionated and editorial content that some viewers find uniquely engaging.
- Has faced some app stability issues recently, especially on certain browsers like Firefox.
- Audience numbers and engagement have grown steadily despite early challenges1 2 5.

Talk TV:
- Also provides news and opinion programming, with a focus on a traditional style of news broadcasting.
- Generally regarded as having a more conventional news format compared to GB News’s editorial approach.
- Has a smaller social media following and lower viewer ratings relative to GB News.
- Sometimes viewed as having a lower production value and fewer interactive features.
- Some public discussions note perceived issues with on-air glitches and reputation challenges6.

In summary, GB News leans more into editorial, opinion-led content and interactive digital engagement, while Talk TV sticks closer to traditional news broadcasting. Each appeals to different audience tastes and approaches to news delivery. Your choice might depend on whether you prefer a more opinionated style (GB News) or a classical news presentation (Talk TV).

If you want, I can help you explore features or set up apps for either channel on your Windows 10 system. Just let me know! Are you satisfied with this comparison?

Troubleshooting GB News app issues

Hi! I see you're looking for guidance on troubleshooting common issues with the GB News app. Based on recent information and common user experiences, here’s a clear step-by-step approach to help resolve common problems like freezing, crashes, or playback issues on Windows 10 using Firefox or the dedicated app:

1. Update the GB News App and Firefox Browser
- Ensure you have the latest version of the GB News app installed or that your Firefox browser is updated to the newest release. Updates often include fixes for bugs causing freezing or crashes.
- To update Firefox: Click the menu (three lines) > Help > About Firefox > it will check for updates automatically.
- For the app, reinstalling is sometimes the best way to ensure the latest version.

2. Clear Cache and App Data
- For browser users: Clear cache and cookies specifically for GB News. Click the lock icon near the URL bar, then “Clear Cookies and Site Data.”
- For app users: Go to Windows Settings > Apps > GB News > Advanced options > Click “Reset” or uninstall and reinstall to clear cached files that may cause instability.

3. Disable Hardware Acceleration in Firefox
Sometimes hardware acceleration can cause freezing with video content or apps. Disable it by:
- Firefox menu > Settings > General > Performance section > uncheck “Use hardware acceleration when available.” Then restart Firefox.

4. Check Your Internet Connection
- A stable and fast internet connection is essential. Try running a speed test to verify your connection, and if possible, switch to a wired Ethernet connection instead of Wi-Fi for better stability.

5. Try Testing Another Browser
- If you’re using Firefox and continue to experience freezing or crashes, try the GB News app or website on Microsoft Edge or Google Chrome, as these browsers often have different handling with media streams.

6. Monitor System Resources
- While the app or website is running, open Task Manager (Ctrl + Shift + Esc) to ensure CPU, RAM, or disk usage isn’t maxed out. High resource use can cause freezing and lag.

7. Contact GB News Support if Issues Persist
- If none of these steps resolve your problem, the GB News support team can assist further. You can reach them at [email protected] or check their official troubleshooting page 6.

In addition, there’s a helpful video guide with visual steps at this link: How to Fix GB News App Not Working - YouTube[1].

Would you like me to guide you through any of these steps in detail? Are you currently using the GB News app or watching through Firefox? Let me know so I can tailor the advice perfectly for your setup!