Hi! I understand you're seeing a "Data connection only" message on the GB News app, and no programmes are loading. Let's work through this together to get it sorted.
First, can you tell me if other apps on your Android 10 device are connecting to the internet normally? Also, are you using Wi-Fi or mobile data when you get this error?
Meanwhile, here are some step-by-step troubleshooting steps you can try on your WebKit browser/Android device:
1. Check Network Connection Make sure your device has a stable internet connection by opening a website in your browser. If other apps or websites are slow or not loading, try restarting your router/modem or toggling airplane mode on your phone briefly to reset the network connection2.
2. Verify App Permissions Go to Settings > Apps > GB News > Permissions and ensure the app has permission to access the network and storage. Without these, the app might not load programmes even if your internet works elsewhere1.
3. Clear App Cache Sometimes old cached data causes issues. Head to Settings > Apps > GB News > Storage, then tap "Clear Cache." After that, open the app again to check if programmes load6.
4. Force Stop and Restart the App In Settings > Apps > GB News, tap "Force Stop," then reopen the app. This can reset temporary glitches.
5. Reinstall the GB News App If none of the above helps, uninstall the app and reinstall it. This ensures you have the latest version and can resolve any corrupted files.
Let me know which of these steps you've tried already, or if you notice any different error messages. That way I can guide you better! Are you connected via Wi-Fi or mobile data when this happens?
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi! I understand you're seeing a "Data connection only" message on the GB News app, and no programmes are loading. Let's work through this together to get it sorted.
First, can you tell me if other apps on your Android 10 device are connecting to the internet normally? Also, are you using Wi-Fi or mobile data when you get this error?
Meanwhile, here are some step-by-step troubleshooting steps you can try on your WebKit browser/Android device:
1. Check Network Connection
Make sure your device has a stable internet connection by opening a website in your browser. If other apps or websites are slow or not loading, try restarting your router/modem or toggling airplane mode on your phone briefly to reset the network connection2.
2. Verify App Permissions
Go to Settings > Apps > GB News > Permissions and ensure the app has permission to access the network and storage. Without these, the app might not load programmes even if your internet works elsewhere1.
3. Clear App Cache
Sometimes old cached data causes issues. Head to Settings > Apps > GB News > Storage, then tap "Clear Cache." After that, open the app again to check if programmes load6.
4. Force Stop and Restart the App
In Settings > Apps > GB News, tap "Force Stop," then reopen the app. This can reset temporary glitches.
5. Reinstall the GB News App
If none of the above helps, uninstall the app and reinstall it. This ensures you have the latest version and can resolve any corrupted files.
Let me know which of these steps you've tried already, or if you notice any different error messages. That way I can guide you better! Are you connected via Wi-Fi or mobile data when this happens?