Hi there! I understand you’re running into an error screen when trying to log in to the GB News app on your Android device using the WebKit browser. To help you better, could you tell me if you are seeing any specific error message or code on the screen? Also, have you been able to log in before on this device, or is this your first time?

Meanwhile, here’s a step-by-step approach to try fixing the login error:

1. Check your internet connection – Make sure your device is online and has a stable connection. Sometimes intermittent connections cause login errors.

2. Clear app cache and data – Since you mentioned the WebKit browser, try clearing cache and cookies of that browser from your Android Settings > Apps > WebKit > Storage > Clear Cache and Clear Data. This removes corrupted temporary files that could interfere.

3. Restart your device – A simple restart can refresh your system resources and network connections.

4. Update the GB News app and browser – Make sure your GB News app (if installed) and your WebKit browser are updated to their latest versions on the Play Store or from your source. Outdated versions might have bugs causing the error.

5. Try a password reset – If it’s a login credential issue, you can go to the GB News app or website and use the “Forgot Password” option to reset it, then try to log in again with the updated password.

6. Check app permissions – In your Android Settings > Apps > WebKit or GB News app, verify the app has the necessary permissions granted, such as internet access and storage.

If you’ve already tried these, let me know which steps you’ve completed, and if there are any error details displayed. That way, I can help you dig deeper or escalate if needed.

Are you satisfied with this troubleshooting plan, or is there more info you can share about the error screen?

The web page at https://buy-eu.piano.io/id/api/v1/identity/vxauth/authorize?response_type=token&client_id=6N1iEZE6pe&force_redirect=1&disable_sign_up=false&redirect_uri=piano.id.oauth.6N1iEZE6pe%3A%2F%2Fsuccess&is_sdk=true&screen=login&stage=androidApp&webview=true could not be loaded because:

net::ERR_NAME_NOT_RESOLVED

Thanks for sharing the error details. The message net::ERR_NAME_NOT_RESOLVED means that your device couldn’t find the IP address for the website domain it’s trying to reach — in this case, the Piano identity server used for GB News login authorization. This is usually a DNS (Domain Name System) issue where the domain name to IP resolution fails.

Here’s a step-by-step guide tailored for your Android device and browser setup to fix this:

1. Check your internet connection
Confirm your Wi-Fi or mobile data is connected and working by opening another website or app.

2. Clear your browser’s cache and DNS data
Since you are using a WebKit-based browser on Android 10:
- Go to Settings > Apps > WebKit browser > Storage
- Tap Clear Cache and Clear Data
This will remove corrupted local DNS cache that might block resolving that domain.

3. Restart your device and router
Sometimes a quick reboot refreshes network settings.

4. Change your DNS servers to Google DNS or Cloudflare DNS
This can help if your default DNS servers are slow or unresponsive. To do this on Android 10:
- Go to Settings > Network & Internet > Advanced > Private DNS
- Choose Private DNS provider hostname and enter either:
- dns.google for Google DNS
- or 1dot1dot1dot1.cloudflare-dns.com for Cloudflare DNS
- Save and retry the login.

5. Try accessing the login link in a different browser
Use Chrome, Firefox, or another browser to see if the issue is browser-specific.

6. Check for system or app updates
Make sure your Android OS and GB News app (if installed) are updated.

If these steps do not resolve the issue, it may be worth contacting your network provider to see if there’s a DNS or access restriction, or escalate to our support team at [email protected] with this error information.

Would you like me to guide you through these steps one by one? Are you comfortable changing DNS settings on your device?

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I have accssed this site for the past 2 years with the same router and mobile. This mobile has android 16. I generally use duckduckgo as my browser. But launching off the AGB news app on my mobile DDG should not be an issue. I need to clear my browser cache and check DNS as above.

Thanks for clarifying that you are actually on Android 16 and using DuckDuckGo browser, and the login link launches from the GB News app. Given you've been accessing this site through the same router and device successfully for two years, it indeed points to a more recent change—possibly related to the DuckDuckGo browser or Android 16 network handling.

Since you are planning to clear your browser cache and DNS settings, that’s definitely a good next step to resolve the net::ERR_NAME_NOT_RESOLVED error. Just to add some context specific to DuckDuckGo on newer Android versions:

- There have been reports (like on Reddit) of DuckDuckGo browsers exhibiting sluggishness or connectivity issues after recent updates, including problems loading certain web pages. This sometimes relates to tracking protection interfering with network connections or DNS resolution1.

- DuckDuckGo’s tracking protection may block some requests required for GB News login authorization, especially if third-party cookies or scripts are involved. Temporarily disabling tracking protection for the GB News app or website inside DuckDuckGo could help you test this possibility.

Here’s a refined plan based on your environment:

1. Clear DuckDuckGo browser data — Go to your Android Settings > Apps > DuckDuckGo > Storage > Clear Cache and Clear Data. This refreshes all stored info including DNS cache.
2. Disable DuckDuckGo tracking protection temporarily — When using DuckDuckGo, open the menu (three dots), look for tracker or privacy controls, and disable them for the GB News login page or the app launch flow. Then retry login.
3. Try switching DNS with Private DNS like Google DNS or Cloudflare DNS as I described earlier; this often helps with DNS resolution issues on Android 16.
4. Test accessing the login via another browser such as Chrome or Firefox to narrow down if this is a DuckDuckGo-specific issue.
5. Update DuckDuckGo app if an update is available—developers regularly fix connectivity bugs.

If these steps don’t fix the problem, you might consider reporting this issue to DuckDuckGo support as well, since it seems linked to their new update affecting connectivity1.

Would you like me to help you through clearing data and disabling tracking protection on DuckDuckGo? Or would you prefer trying another browser first to verify?

Are you satisfied with this guidance so far?

Thank you for that guidance. Is there a way to download this entire conversation, for later reference?

Hi! Regarding your question about downloading this conversation for later reference, currently, the GB News app or our chat interface doesn’t have a built-in feature to export or download the entire chat directly. But here are a couple of practical ways you can save this conversation on your Android device:

1. Screenshot the conversation — You can take multiple screenshots by pressing the power button and volume down button together. This saves images of the conversation in your gallery for easy access later.

2. Copy and paste — Tap and hold to select the text of our chat, then copy it. You can paste this into a notes app, email draft, or document for offline reference.

3. Print to PDF — If your device supports it, use the browser’s share or print function, then select "Save as PDF" to create a downloadable document of this web page chat.

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Also, if you’re interested in the GB News app itself, here’s a quick overview and where you can download it safely:

- The GB News app delivers the latest breaking news, live TV, and video on demand. It’s free to download and available for both Android and iOS devices.
- You can download the official app from the Google Play Store here: GB News on Google Play
- Or visit our dedicated app page with more details and links: GB News App Download

If you want, I can also guide you through installing or updating the app on your device.

Let me know if you’d like any assistance saving this conversation or with the GB News app! Are you satisfied with the solution I provided?

Cleared the cache and got to login. Issue resolved

That’s fantastic to hear you cleared the cache and were able to get logged in successfully! Clearing cache often works well with GB News app login hiccups by removing outdated or corrupted temporary files that can block authentication1 3.

If you ever face similar issues again, just head to your device Settings > Apps > GB News (or the browser/app in question) > Storage and tap Clear Cache as a first quick fix2 9.

Glad everything is sorted now! Is there anything else you'd like help with or any other questions? Are you satisfied with the solution I provided?