[GB News] I can’t use the pause button

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Rosalind Hilton
6 months ago In GB News
I can’t use the pause button

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi! I understand you’re having trouble using the pause button on the GB News app on your iPhone. To get a better idea, could you tell me a bit more? For example:

- Are you trying to pause a live broadcast or a recorded program?
- Does the pause button appear at all when you’re watching?
- Have you tried restarting the app or your iPhone yet?
- Is the app fully updated to the latest version?

A common reason the pause button might not work is that live streaming often doesn’t support pausing if the app relies on a server-side stream without a buffering feature. But if this was working before or on recordings and suddenly stopped, we can try some steps.

Here’s a simple step-by-step guide to start troubleshooting:

1. Close and Reopen the GB News app: Double-click the Home button or swipe up from the bottom (depending on your iPhone model) and swipe the GB News app off the screen to close it. Then open it again.

2. Restart your iPhone: Sometimes this resolves small glitches. Press and hold the side button and either volume button, then slide to power off. After it turns off, press and hold the side button to turn it back on.

3. Check App Update: Go to the App Store, search GB News, and see if there’s any update available. Install it if so.

4. Check your internet connection: A slow or unstable connection can prevent certain features like pausing live streams.

5. Reinstall the app: If the above don’t help, delete the GB News app and reinstall it from the App Store.

If after this the pause button still isn’t working on live broadcasts, it may be due to the GB News app or streaming restrictions. For example, some platforms don't allow pausing live TV.

If all else fails, I recommend reporting this directly to GB News support via [email protected] so they can check if this is a known issue or patch their app if needed.

Try these first and let me know how it goes! Are you satisfied with these steps so far?

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