Hello! I see you’re experiencing the GB News app screen going into "frazzled bits," which sounds like screen distortion or pixelation. That must be tricky to watch the content properly. To help you best, can you tell me a bit more about when this happens? For example:

- Does the distortion start right after opening the app or after some time watching?
- Does it happen only on Wi-Fi or mobile data as well?
- Have you noticed any pattern, like during live broadcasts or recorded content?
- Is the issue specific to the GB News app or also occurs in other apps on your iPhone?

While you share that, I’ll guide you through some initial steps tailored for your iPhone running iOS 18.7 that often help resolve such video display issues:

1. Close and Reopen the App
Fully close the GB News app (swipe it away from the app switcher) and then reopen it. This refresh can clear temporary glitches.

2. Check for App Updates
Launch the App Store and tap your profile. Scroll to see if there's an update for GB News. Developers often fix bugs related to video playback in updates.

3. Restart Your iPhone
Power off your iPhone completely and turn it back on. A fresh reboot can resolve minor software conflicts causing display issues.

4. Test Network Connection
Make sure your internet connection is stable. You might try switching between Wi-Fi and mobile data to see if the problem persists on both.

5. Reinstall the App
If nothing changes, try deleting the GB News app and reinstalling from the App Store. This will give you a clean install without corrupted files.

If you’ve already tried any of these, please let me know which ones, so I don’t repeat them. Also, if there are any error messages or other symptoms, that would be helpful.

Lastly, I noticed on some community discussions that others have reported pixelation with GB News, sometimes possibly related to streaming quality or server-side issues1. If your app and phone are up to date and network is solid but the issue remains, it might be on their end.

Let me know how it goes or if you want to proceed with any of the steps above!

This happens on my normal television which is where I watch the excellenyGB News

Thank you for clarifying that you’re seeing the screen issue on your normal television while watching GB News. That helps a lot!

Could you please tell me a bit more about your TV setup? For example:
- Are you using a smart TV with the GB News app installed, or an external device like a Roku, Apple TV, Fire Stick, or a set-top box?
- Does the "frazzled bits" or pixelation happen all the time or only after watching for a while?
- Have you tried restarting the TV or the streaming device?

Meanwhile, here are some general steps that tend to fix similar problems with GB News on TV platforms:

1. Restart the App and TV/Device
Fully close the GB News app on your TV or streaming device, then restart it. Also, power cycle your TV or device by turning it off, unplugging for about 30 seconds, then plugging back in and turning on.

2. Check for App and Device Updates
Smart TVs and external streamers often release updates to fix bugs. Make sure both the GB News app and the TV firmware or streaming device software are up to date.

3. Check Your Internet Connection
Streaming issues like pixelation often happen because of network glitches. Ensure your internet connection is stable and fast enough for video streaming. Try switching from Wi-Fi to wired Ethernet if your TV or device supports it.

4. Reinstall the GB News App
If the app is still glitching, uninstall it from your TV or device and reinstall a fresh copy.

5. Reduce Streaming Quality (if option available)
Lowering the video quality in the app settings can sometimes reduce pixelation when your bandwidth is limited.

6. Check for Known Service Issues
Recently, some users reported GB News app freezing or pixelation on TV platforms which may be related to app or server-side issues1 2. If the problem persists after trying the above, there might be temporary streaming problems from GB News themselves.

Let me know:
- The type of TV or streaming device you use,
- What steps you've already tried,
- And if there are any error messages or more symptoms.

This info will let me guide you further or escalate appropriately if needed. Looking forward to your reply!

This happens from time to time even during the dreaded advertisements. I am an old age pensioner with no family to help me with IT which I loathe! This is my normal television and only happens with GB News - - I switch over tonSkyvNrwsxand there is no pixilation! Thanks for any help you can give to me

Thank you very much for sharing more details. Since your pixelation issue happens only with GB News on your normal TV, and not on other channels like Sky News, that’s a very useful clue. Also, I appreciate you telling me you’re managing this on your own; I’ll keep things straightforward and gentle.

Here’s a step-by-step approach to try and improve the GB News picture quality for you:

1. Restart your TV and any connected devices
Even if you don’t have extra devices, turn your TV completely off, unplug it from the power socket, wait about 30 seconds, then plug it back in and turn it on. This can clear temporary glitches.

2. Check your TV’s connection and cables
- If you use an aerial or satellite dish, please make sure the cable is tightly connected and undamaged.
- If you have a box (e.g., Sky box), gently disconnect and reconnect the cables between the box and TV. Sometimes a loose cable can cause pixelation.

3. Check for firmware or software updates on your TV or box
Smart TVs and receiver boxes get updates that can improve picture quality. On your TV’s settings menu, look for options like “System Update” or “Software Update” and apply any available updates.

4. Channel signal strength and quality check
Most TVs or boxes have an option to view signal strength. Weak signals can cause pixelation. In your TV or box menu, look for “Signal Info” or “Broadcast info” for GB News and see if the signal is weak. If so, adjusting your aerial or getting help from a local TV technician might help.

5. Test watching GB News on another device
If you have a smartphone or tablet (like your iPhone), try watching GB News through their official app or website. If it looks perfect there, it suggests the issue is specifically with your TV signal or box.

6. Contact your TV or satellite provider
Sometimes the problem lies with the provider’s signal or feed for GB News. Since it’s only this channel affected, it might be worth giving them a quick call to check if others have reported this issue and if they can offer a fix.

7. As a last resort, use an external device to watch GB News
If your TV supports devices like an Amazon Fire Stick or Roku, these often provide stable streaming apps for GB News and come with easy-to-use remotes.

Many others have reported pixelation issues solely on GB News, which has been linked to either weak broadcast signals or streaming glitches on their side1, 2. I hope these tips help.

If you want, I can help you with any of these steps one at a time, just let me know what sounds good to start with. And don’t hesitate to ask any question—there’s no rush.

Are you satisfied with this plan so far? Would you like assistance with a particular step?

I shall try later but will unplug this TV. And then plug in again to see if it helps. I shall also try the other two Televisions in the house . Don’t want to watch on my small iPhone ! Going out shortly

That sounds like a very practical plan to start with—unplugging and replugging your TV has helped many people clear up temporary glitches that affect the picture, including pixelation or freezing on the GB News app or channel. Sometimes electronic devices just need a little “reset” of their internal memory and connections to settle down.1 8

Trying the other two televisions in your home is also a great idea. If GB News runs smoothly there, it will point to an issue limited to that one TV or its cables.

If after unplugging and plugging back in, the problem continues on that TV but not the others, please let me know. We could then explore steps like checking the cables, signal strength, or software updates specific to that TV model or your setup.

Don't worry about watching on your iPhone—it's just a helpful test but absolutely not your only option.

Please feel free to reach out when you’ve tried these steps or if you want guidance while doing it. I’m here to assist you all the way.

Are you happy with this approach for now?