Hello! I understand that the GB News app is freezing on your EE TV, and I'd like to help you resolve that. Let’s start by checking a few things together.

1. Restart the App: Have you tried closing the GB News app completely and then reopening it? Sometimes, a simple restart can help clear out any temporary issues.

2. Update the App: Ensure that your GB News app is up to date. You can check for updates in the app store on your EE TV. If there’s an update available, please install it.

3. Reset the TV: If restarting the app doesn’t work, consider resetting your EE TV. You can do this by unplugging it for about 30 seconds, then plugging it back in. This can refresh the system and may resolve the freezing issue.

4. Check Network Connection: A stable internet connection is crucial for streaming apps. How is your network connection? You can test other apps to see if they are also experiencing issues.

After trying these steps, let me know if the issue persists or if you've noticed anything unusual!

gb news app keeps freezing when watching on ee tv

Thanks for the additional details! It sounds like the GB News app continues to freeze while you're watching, which can be quite annoying. Let's work through some troubleshooting steps tailored for your EE TV setup. Here’s what you can do:

1. Restart the App: As a first step, try closing the GB News app completely, then reopen it. This can sometimes clear up temporary glitches.

2. Update the App: Ensure that you're using the latest version of the GB News app. You can check for updates in the app store on your EE TV. If there's an update, please install it.

3. Restart the EE TV Box: Power off your EE TV box by unplugging it from the mains, wait about 10 seconds, and then plug it back in. This can resolve many issues, including freezing problems.

4. Check Network Connection: A weak or unstable internet connection can cause apps to freeze. Confirm that your network is functioning correctly. You might want to test other streaming apps to see if they’re also experiencing issues.

5. Clear Cache: If the app has an option to clear cache data within its settings, try doing that. It can free up space and potentially resolve freezing problems.

6. Check for Known Issues: There have been reports from other users experiencing similar freezing problems with the GB News app on EE TV. In some cases, the app can freeze after about 10 minutes of use, and the typical solution is to exit and restart the app1.

If you've tried these steps and the app continues to freeze, it might be necessary to reach out for further support from EE directly. You can contact their support at [email protected] for extra assistance.

Please let me know how it goes! Are you satisfied with the solution I provided?

Is there a known issue with EE TV and GB News app?

Yes, there have been reports of a known issue with the GB News app on EE TV where it tends to freeze after about 10 minutes of use. Users have noted that the only way to resolve the freezing is to exit the app and then restart it1.

If you haven't done so already, I recommend following the troubleshooting steps I provided earlier, such as restarting the app, checking for updates, and ensuring your network connection is stable.

If the issue persists, it may be helpful to reach out to the EE support team, as they could have more insights or potential fixes on this matter. Please let me know how you're getting along with this issue! Are you satisfied with the information I provided?