Hi there! I see you're having trouble with the AI scan feature in your HitMeal Calorie & Food Tracker app showing as "unavailable." Let’s get this sorted out together.

To start, can you tell me if you are connected to a stable internet connection when trying the AI scan? The AI scanning feature relies on an internet connection to work properly since it processes data server-side.

If your connection is good, let's try these steps on your iPhone running iOS 18.6.2:

1. Restart the App: Close the HitMeal app completely and then open it again. This can refresh the app’s connection.

2. Check for App Updates: Go to the App Store and see if there’s an update available for HitMeal. Sometimes app updates fix server communication issues.

3. Restart your iPhone: A quick phone restart can resolve temporary glitches affecting app functions.

4. Check Permissions: Ensure HitMeal has permission to use your camera and any other relevant resources:
- Go to Settings > HitMeal and check that all necessary permissions are enabled.

5. Try Logging Out and Back In: If the app allows, log out of your account and log back in to refresh your session.

If after these steps the AI scan still says “unavailable,” it might be a temporary server issue or maintenance on their end. Let me know if you’ve tried any of these already, and if so, I’ll guide you through the next level of troubleshooting.

Are you able to try these out?

The App will not let me do an AI scan of food. Said it’s “unavailable”. Please advise.

Thanks for letting me know again that the AI food scan in your HitMeal app is showing as “unavailable.” Since you’re on an iPhone with iOS 18.6.2, and the message is quite specific, I checked for the latest info.

From what I found, this is a known issue that affected some iOS users, but it was fixed in a recent update. The key thing is to make sure your HitMeal app is updated to the latest version from the App Store because the previous “unavailable” bug was resolved there1.

Here’s what I suggest next:

1. Update the HitMeal App:
- Open the App Store on your iPhone.
- Tap your profile icon at the top right.
- Scroll down to see pending updates.
- If HitMeal appears, tap “Update.”

2. After updating, restart your phone for good measure.

3. Open the app and try the AI scan again.

If you already have the latest app version and still face this issue, it could be a temporary server-side problem. In that case, waiting a few hours and trying again often helps.

Please give these steps a try and let me know how it goes! If needed, I can guide you through other checks or escalate this for a deeper look.

Are you satisfied with this solution so far?