Hi there! I see you uploaded your study material about 6 hours ago, but your study guide hasn’t been created yet. Let’s figure this out together.

Could you tell me a bit more about the upload? For example:
- What type of file did you upload (PDF, PowerPoint, etc.)?
- Did you get any confirmation that the upload was successful?
- Have you tried refreshing the page or checking your study guide list since then?

Sometimes, the AI processing can take a while depending on the file size or server load. But 6 hours is definitely longer than usual.

Here’s what I’d recommend as a next step:
1. Verify Upload Completion: Go back to your uploaded files list and confirm if your material appears there properly.
2. Check Your Internet Connection: Make sure your Mac’s internet is stable. A weak connection might cause upload issues behind the scenes.
3. Refresh or Re-login: Logging out and back into StudyFetch can trigger a sync that might get your study guide generated if it’s stuck.
4. Try a Smaller File: If your file is very large, try uploading a smaller sample file and see if the guide generates. This could help pinpoint if it’s a size issue.
5. Clear Cache on Your Browser: Sometimes browser cache causes display delays. On your Mac with OSX 10.15.7, in Safari you can do this by going to Safari > Preferences > Privacy > Manage Website Data > Remove All.

If these don’t work, there could be a technical issue on the server side or with the AI processing. I can help you escalate it to higher-level support if needed.

Could you please share the details about the file and if you’ve already tried any of these steps? That way, I can tailor the next steps specifically for you!

I uploaded my study material 6 hrs ago and it has not created my study guide.