Hi! Thanks for reaching out about the sign-up issue with StudyFetch. To get a clearer picture, could you tell me a bit more? For example:

- Which browser are you using on your Mac? (Safari, Chrome, Firefox, etc.)
- Have you tried signing up before or is this your first attempt?
- Do you see the "unknown error" message immediately, or does it happen after some time of waiting?
- When it just loads endlessly, have you noticed if your internet connection seems stable, or have you tried switching networks?

Knowing these details helps me guide you step-by-step more accurately. Meanwhile, here are some helpful initial steps you can try on your Mac OS X 10.15.7:

1. Clear Browser Cache and Cookies: Sometimes cached files or cookies can interfere with signup. On Safari, you can do this from Preferences > Privacy > Manage Website Data, then remove data for StudyFetch or all data if you prefer.

2. Try a Different Browser: If you usually use Safari, try signing up on Chrome or Firefox to see if it's browser-related.

3. Disable Browser Extensions: Some browser extensions can block scripts or interfere with loading. Temporarily disable them and retry signup.

4. Check Internet Connection: Make sure your Mac is connected to a stable network. Switching to another Wi-Fi or using a wired connection can help test this.

5. Update Your Browser: Ensure your browser is updated to the latest version for compatibility.

6. Restart Your Mac: Sometimes a simple reboot resolves temporary glitches.

If these don’t resolve the issue, I can help you explore advanced troubleshooting like checking any firewall or security settings on macOS that might be blocking StudyFetch’s connection.

Could you please try the above and let me know what happens? Also, feel free to share the additional details I asked about. That will help me assist you better!

I am using an ipad and I'm using the app, not thr browser. i tried signing up a few times last night and now im trying again. the unknown error happens after its been loading for a while and I press the back button to try again. I've already switched networks multiple times and its still not working. I've treid signing up with apple or google instead of just putting my email in the given box, but it doesn't work either

Thanks for sharing those details! Since you’re using the StudyFetch app on your iPad and getting that unknown error after some loading, and you've already tried switching networks and different sign-up methods, we can try a few targeted steps specific to the app:

1. Force Quit the App and Restart:
- Double-tap the Home button (or swipe up from bottom if your iPad has no Home button) to see all open apps.
- Swipe the StudyFetch app off the screen to close it completely.
- Reopen the app and try signing up again.

2. Update the StudyFetch App:
- Go to the App Store and check if there's an update for StudyFetch. Sometimes bugs causing sign-up errors are fixed in newer versions.

3. Restart Your iPad:
- Power off your iPad fully, wait about 30 seconds, then turn it on again. This can clear temporary issues.

4. Delete and Reinstall the App:
- If the above doesn’t work, try deleting StudyFetch from your iPad. To do this, press and hold the app icon, tap “Remove App,” then delete.
- After that, reinstall it fresh from the App Store. This resets the app’s data and may resolve persistent errors.

5. Check iOS Version:
- You mentioned your Mac’s OS, but since the issue is on your iPad, please check your iPad’s iOS version via Settings > General > About > Software Version.
- If it’s outdated, consider updating to the latest iOS version your iPad supports.

6. Check for Any Restrictions or VPNs:
- Sometimes VPNs or content restrictions on an iPad can block parts of app connectivity causing errors. Try disabling VPNs or checking if any restrictions are enabled in Settings > Screen Time.

If after these steps, you still face the same error, the problem might be on StudyFetch’s server or app backend—especially since some reports mention issues on iPads causing freezing or loading hangs1. In that case, I’d recommend contacting StudyFetch’s app support directly at [email protected] for deeper investigation or status updates4.

Please let me know which of these steps you try and how it goes! I’m here to get this sorted for you. Are you satisfied with this initial troubleshooting plan?