Hi there! I’m Charlotte, here to help you get Purple Ocean Psychic Reading app and website up and running again. Thanks for letting me know the app is crashing and the website is not working. To start, could you tell me if you’re seeing any error messages or if the crash happens right after opening the app? Also, when you try the website, does it fail to load entirely, or does something else happen?

Meanwhile, here are a few straightforward checks we can try right away on your Mac running OS X 10.15.7:

1. Restart your Mac: This often clears up temporary glitches affecting apps and browsers.
2. Update your browser: Make sure Safari (or whatever browser you use) is updated, as outdated versions can cause website loading issues.
3. Clear browser cache: Go to Safari > Preferences > Privacy > Manage Website Data, and then remove data related to Purple Ocean’s site.
4. Check your internet connection: Try loading other websites to confirm your network is stable.
5. Reinstall the Purple Ocean app: Delete the app from your Applications folder or Launchpad, then download it fresh from the Mac App Store or the official Purple Ocean website.

If you’ve already tried any of these, just let me know, and I can guide you through some more detailed troubleshooting steps.
Are you able to try these now and tell me what happens?