Hello! It sounds like you're having trouble accessing the app to complete your health check for check-in. I’m here to help you through this.

Could you provide me with a bit more detail? Are you seeing any error messages, or is the app simply not responding? Additionally, have you tried any specific troubleshooting steps so far, like restarting your device or reinstalling the app?

Let’s work together to get this resolved!

No responding, no check-in tap.

Thank you for the additional information! It looks like this might be part of a temporary issue with the check-in function of the app. Sometimes, these services can experience glitches or outages that can prevent access to certain features.

Here are a few steps you can try to see if we can get you back on track:

1. Restart the App: Close the app completely and reopen it. This can sometimes resolve minor issues.

2. Check for Updates: Make sure your app is up to date. You can check this in the Microsoft Store on your Windows device. If an update is available, download it.

3. Clear App Cache: If you're able to access the app settings, try clearing the app cache. This can help resolve performance issues. To do that, go to the app's settings, find the storage option, and clear the cache.

4. Try Again Later: It could be helpful to wait a little while and then attempt to check in again, especially if the service is experiencing an outage. You can confirm if there are any ongoing issues by checking forums like this one on Cruise Critic, which mentioned that the online check-in was affected recently but has been resolved now: Check in not working? 1.

5. Use Desktop Access: If you have access to a desktop or laptop, try checking in through the Celebrity Cruises website as an alternative: FAQs on Online Check-In 2.

If none of these steps resolve the issue, let me know, and we may need to escalate this to higher-level support. You can also reach out directly to Celebrity Cruises support at [email protected] for further assistance. Are you satisfied with the solution I provided, or is there anything else I can help you with?

Also the web app has problems

I see that you're experiencing issues with the web app as well. It's not uncommon for users to have trouble with the Celebrity Cruises app and website simultaneously. Let’s try to troubleshoot this together.

Here’s what you can do to address the web app issues:

1. Clear Browsing History and Cookies: Sometimes, deleting cookies and history can help improve website performance. In WebKit on Windows, you can go to your browser settings, find the privacy section, and clear your browsing data.

2. Try a Different Browser: If you're experiencing issues in one browser (like Chrome), it may help to switch to another browser (like Edge or Firefox) to see if that resolves the problem. Some users have found that using different browsers can bypass glitches in the app1.

3. Disable Extensions: If you have any browser extensions enabled, try disabling them temporarily, as they can sometimes interfere with website functionality.

4. Check Internet Connection: Ensure you have a stable internet connection. Sometimes, a weak connection can cause apps or websites to misbehave.

5. Visit the FAQs: If you're looking for specific solutions or guidance, you can refer to the Celebrity Cruises FAQ page for common issues they might be currently dealing with: Celebrity Cruise FAQs 2.

If these steps don’t resolve the issue, please let me know, and we can explore further options, including contacting customer support for assistance. Are you satisfied with the solutions I provided, or is there anything else I can help you with?