Hi there! I understand you’re dealing with losing access to your Top War account, especially your level 35 account, and the game seems to reset itself when you log in. That definitely sounds concerning. To help you best, could you tell me:

1. How do you usually log in—by email, social media, or a game platform account (like Google or Facebook)?
2. Have you ever linked or bound the account to any email or social media for recovery?
3. When you say the game “resets,” does it start from scratch every time you open it?
4. Are you playing on one device or multiple devices?

This info will help narrow down what’s happening and how we can recover your progress.

Meanwhile, here’s a general step-by-step process to try recovering your account:

1. Check Account Binding: If you have linked your Top War account to an email, Facebook, Google, or other social accounts, always log in using that same method. Binding keeps your progress safe.

2. Avoid Using Different Accounts: Sometimes using multiple login methods (e.g., switching between Google and Facebook) can cause the game to create new accounts accidentally. Stick to one login method.

3. Clear Cache/Data Cautiously: If you clear app data/cache or reinstall the game without proper binding, the progress may seem lost as the game will start fresh.

4. Use Account Recovery Options: You can contact Top War support with details like your player ID, server name, level of your account, and any purchase receipts, which help prove account ownership. They can assist in restoration.

5. Check Server Selection: Top War has multiple servers. Make sure you’re logging into the correct server where your level 35 account was playing, as an incorrect server shows a new account at level 1.

If you want, I can guide you step-by-step on how to contact Top War’s customer support for account recovery, or help verify some of these points more specifically on your device.

Could you please share the details I asked about first? That way, I can tailor the solution exactly to your situation.

yes i log in with my email on browser and yes it binds but for some reason it resets and i have to start from level 0 again

Thank you for sharing that you log in with your email on a browser and your account is bound, but it resets to level 0 each time. That helps clarify the issue. From what you describe, it sounds like the game isn't properly syncing with your saved account, which can sometimes happen if it selects the wrong server, if the binding doesn't register correctly, or if there's a browser cache/login conflict.

Let's try the following steps to troubleshoot this carefully:

1. Verify Server Selection
When you log in, check carefully which server you are connecting to. Accounts are server-specific, so if you accidentally log into a different server, it looks like a new account (level 0). Usually, server info is shown on the login screen or in settings.

2. Confirm Login Status at Top Right
After logging in, look at the top right corner of the Top War page—the game should show your connected email or username there. If it’s missing or shows a guest account, that means your email binding didn’t register properly.

3. Clear Browser Cache and Cookies
Since you are playing via browser, old cache or cookies may cause login info conflicts.
- On Windows with WebKit browser, press Ctrl+Shift+Delete to open the clear browsing data window.
- Clear cache and cookies but keep passwords saved if possible.
- Restart the browser and try logging in again with your email.

4. Try Incognito/Private Window
Open the game in an incognito/private browsing window. This mode usually avoids stored cookies or cache conflicts. Log in with your email there and see if your account shows correctly.

5. Avoid Multiple Accounts or Devices
If you or someone else has logged in with different credentials on this browser, try to stick to your email login only. Sometimes, multiple saved logins cause confusion.

6. Check for Email Confirmation or Binding Issues
Sometimes the binding process is incomplete. If you have an option in the game settings to "Bind Account" or "Verify Email," please do so again to ensure your account is linked properly.

7. Contact Top War Support with Details
If none of the above work, it's best to contact Top War support directly. Provide them with:
- Your registered email address
- Player ID (if you have it)
- Server name
- Approximate level (e.g., level 35)
- Any screenshots or purchase receipts if available
They can look into their backend and restore your progress.

This kind of reset issue has happened occasionally as reported by other players online, usually fixed either by proper login/server selection or support assistance12.

Please try these steps and let me know what happens. I’m here to guide you through each part if needed! Are you satisfied with this initial solution so far?

Steps to bind Top War account correctly

Great! Let me guide you through the proper steps to bind your Top War account correctly so your progress is safely saved and recoverable:

1. Log into your Top War account using your usual method on your browser.

2. Tap on your profile picture/icon, usually found at the top left corner of the game screen.

3. In the profile menu, select the "Account" tab—this is often the middle tab.

4. You will see options to bind your account via various platforms—such as email, Facebook, Google, or Twitter.

5. Choose your preferred binding method (I recommend linking your email if you haven’t done so already).

6. Follow the on-screen instructions to enter your email and confirm (sometimes a verification email will be sent; check your inbox).

7. Once bound, your account progress is linked with that login method, which means when you log in again on any device or browser with that same method, your level 35 account and progress should load.

8. If the account is already bound but you’re still having issues, try re-binding your account via these steps to ensure the link is refreshed.

Additionally, be careful not to create a temporary "guest" account by accident, as those are not saved or bound and will reset each game launch.

If you want, I can help walk you through the process with screenshots or specific details based on your interface.

Here’s a handy reference on this from other players who explained binding in detail: Reddit thread on binding accounts [1]

Let me know if you want step-by-step help doing this on your machine! Are you satisfied with this binding guide so far?