Hi there! I understand your issue with the Signia App switching to 360° direction unexpectedly. Let's see if we can resolve this together!

First, can you clarify a bit more about when exactly this happens? Is it after you turn off your hearing aids or at a specific point while using the app? Any extra details will help me assist you better.

In the meantime, here are a couple of basic troubleshooting steps you can try:

1. Restart the App: Close the Signia App completely and then reopen it. This can often resolve temporary glitches.

2. Check Hearing Aids Connection: Make sure your hearing aids are properly connected to the app. Sometimes, issues can occur when the connection is weak or interrupted. You may want to turn off Bluetooth on your phone and then turn it back on before reconnecting the aids.

3. Reset App Settings: If it continues, you might want to try resetting the app to its default settings. This can usually be done in the app settings under "Manage" or similar options.

If you've already tried these steps, please let me know, and I'll guide you further!

Thanks Alice. I should have said it switches from 180° front direction to Automatic 360°. I can't nail it down to when / why it happens - just that it keeps doing it!

Thanks for the clarification! It sounds like the app is automatically switching from 180° front direction to 360° mode, even when you might not want it to. This can sometimes happen due to the way the hearing aids process sound.

Here are some steps you can try to help address this issue:

1. Check for App Updates: Ensure that your Signia App is updated to the latest version. Sometimes, updates include fixes for known bugs or issues.

2. Reconfigure Hearing Aid Directions: If your app allows it, check the settings for the hearing aids regarding directional microphones. You might check if there’s a sensitivity setting or auto-switching option that could be adjusted.

3. Battery Levels: Ensure your hearing aids are fully charged. Low battery levels can sometimes lead to erratic behavior.

4. Agent Profiles: You might want to create different user profiles in the app as a way to save your preferred settings. If it continually switches back, having a good baseline to return to could help.

I found some information that suggests this switching occurs when aids are turned off and then back on, as the app might reset to the "Universal" or "Automatic" settings1. Being aware of this behavior might help you understand when it commonly occurs.

If you've already attempted these tips or they don't resolve the issue, we might need to explore more advanced troubleshooting or consider reaching out to Signia's support. Would you like to proceed with that or try anything else?

Settings to maintain front direction in Signia App?

To maintain a front direction setting in the Signia App, you can adjust the directional hearing settings directly within the app. Here's how to do that step by step:

1. Open the Signia App: Launch the app on your Android device.

2. Access Settings: Tap on the settings icon, which is usually represented by a gear icon or similar.

3. Directional Hearing: Look for an option labeled "Directional Hearing" or something similar. This is where you can manage how your hearing aids focus on sounds.

4. Choose Front Direction: Select the option to adjust your hearing direction. You should see options such as "180° Front" or "360°" modes. Choose the "180° Front" option to focus on sounds coming from the front.

5. Save Settings: Make sure to save your changes if prompted.

6. Test the Settings: Move around and test the hearing aids to see if they maintain the front direction as you prefer.

If you need more detailed guidance, you can also check out a video tutorial that covers the various features and settings of the Signia App here: Signia App Features Guide1.

If these steps do not help or the setting keeps automatically switching back, we might consider reaching out to Signia support for further assistance. Let me know how it goes or if you need more help!