Hi there! I understand your Polestar 2 car is showing as offline in the app. I'd like to help get this sorted out.

To start, could you tell me if you've noticed any other issues such as location not updating, or if remote functions like locking or charging status are also not working? Also, have you tried restarting the app or the car's system yet?

Meanwhile, here’s a step-by-step approach to troubleshoot your Polestar 2 app offline issue:

1. Restart the Polestar app: Close it fully on your phone and then open it again.

2. Check your Polestar ID login on the car’s center display: Make sure you are logged in and your Polestar ID is shown in the car's user profile. This confirms the car is connected properly from its end.

3. Toggle Polestar Connect privacy settings: On your car's center display, go to Settings → Privacy → Polestar Privacy Settings. Turn these off and back on. This step has helped users refresh the connection with the app1.

4. Check that data sharing is enabled for Polestar Connect: This is crucial for the app to receive data from your car.

5. Restart the car’s system: Press and hold the home button on your center display for about 20 seconds to restart the system. This can reset communication modules.

6. Restart the car’s modem: Depending on the model year, you may be able to restart the modem by holding the max power button for a few seconds. This resets cellular connectivity.

7. Ensure your phone has a stable internet connection: Sometimes app offline status can also happen due to poor network on the smartphone side.

If after these steps the app still shows your Polestar 2 as offline, please let me know. We can then explore more advanced settings or confirm if there might be a service outage affecting connectivity.

Are you satisfied with this guidance so far? Would you like help with any of the steps?