Hi there! I see you're experiencing crashes and file glitches in CollaNote, especially after the audio transcription update. Let's get to the bottom of this for you.

To start, can you tell me a bit more? For example:
- Does the app crash as soon as you open it or during specific actions?
- Are the glitches happening with all files or only specific ones?
- Have you tried any steps already like closing and reopening the app, restarting your Mac, or reinstalling?

Meanwhile, here’s a step-by-step approach to tackle this:

1. Force Quit and Reopen the App
Sometimes a force quit clears temporary glitches. You can do this by pressing Command + Option + Esc, selecting CollaNote, and clicking "Force Quit." Then reopen the app and see if the crash continues.

2. Check for App Updates
Go to the App Store on your Mac and make sure CollaNote is updated to the latest version. Updates often include bug fixes, especially after major feature additions like audio transcription.

3. Restart Your Mac
A simple restart can resolve many odd behaviors by clearing temporary memory issues.

4. Reinstall CollaNote
If the above doesn't work, try deleting the app and reinstalling it fresh. Before uninstalling, make sure your notes are backed up if possible (e.g., via iCloud).

5. Verify iCloud Sync Settings
The audio transcription feature might interact with iCloud syncing. Make sure your iCloud settings for CollaNote are enabled and syncing properly.

6. Check File Integrity
If only certain notes or files glitch, those files might have been corrupted. Try opening other files to see if they work fine.

If after these steps the problems persist, we can explore deeper troubleshooting like examining app crash logs or checking for compatibility issues related to your macOS version 10.15.7.

Does that sound like a good starting plan? Let me know what you’ve tried so far and what behavior you’re seeing exactly, and we’ll go from there.

• Does the app crash as soon as you open it or during specific actions? - during specific actions
• Are the glitches happening with all files or only specific ones? all files
• Have you tried any steps already like closing and reopening the app, restarting your Mac, or reinstalling? yes

Thanks for the details! Since CollaNote crashes during specific actions and affects all files—even after restarting, reopening, and reinstalling—it suggests the issue might be tied to the recent audio transcription update or some deeper data handling.

Here’s a more focused plan for us to try next:

1. Check for Latest Updates Again
Confirm CollaNote is updated to the very latest version available in the Mac App Store. Developers often release quick fixes after major updates, including audio transcription features1.

2. Clear Cache and Temporary Files
Sometimes files from older versions can cause conflicts. Unfortunately, macOS apps like CollaNote often store caches in Library folders. Here’s how to clear cache safely:
- Close CollaNote.
- In Finder, press Command + Shift + G, type ~/Library/Caches/ and press Enter.
- Look for any folders related to CollaNote and move them to Trash.
- Restart the app and test again.

3. Disable or Temporarily Remove Audio Transcription Feature
If possible, toggle off or disable the transcription feature temporarily in the app settings to test stability. If crashes stop, the feature is likely the cause.

4. Test with a New, Blank Note
Create a new note (without importing any existing data), then try replicating the actions that cause a crash. If the new note works fine, the issue could be with your existing files.

5. Export and Re-import Notes
If your current files seem corrupted, try exporting your notes (e.g., to PDF or another supported format), then create new CollaNote documents and import them back. This sometimes helps with underlying file glitches2.

6. Check Console Crash Logs
You can check the macOS Console app for CollaNote crash logs. Open Console (find via Spotlight), filter for CollaNote, and see if any error messages appear when a crash happens—this can help identify precise faults.

7. Contact CollaNote Support
If the problem persists despite all this, your app may have a bug triggered by the new transcription feature on macOS 10.15.7 specifically. Reporting this to CollaNote support with logs and precise crash details will help them release a fix.

Try these steps one by one and let me know how it goes. If you want, I can guide you through any step in detail. Are you comfortable accessing cache folders and exporting notes?