To resolve your issue with the Chili's app regarding forgotten password and the inability to reset it, follow these detailed steps:

1. Initiate Password Reset:
- Open the Chili's login page at www.chilis.com/login.
- Click on the "Forgot your password?" link. This should prompt you to enter the email address or phone number associated with your account - learn more.

2. Check Email for Reset Link:
- After submitting your information, check your email inbox for a password reset email from Chili's. Make sure to also check your spam or junk folder just in case it was directed there. Remember, the reset link is only valid for 24 hours - learn more.

3. If You Do Not Receive the Email:
- If you do not receive the reset email within a few minutes, try the reset process again. Ensure that the email entered is the same one linked to your Chili's Rewards account - learn more.
- If the email still does not arrive, consider using the phone number option for the reset. This may provide an alternative way to receive the reset link.

4. Contact Support:
- If you encounter issues while resetting your password, or the reset link fails to work, it may be necessary to reach out for assistance. You can call the Chili's Team Member hotline at (972) 770-9544 for direct support - learn more.

5. Addressing Rewards Issues:
- Once you have reset your password, log back into your Chili's account and check your rewards status under the Rewards tab. You can find any unclaimed rewards listed there - learn more.
- If you have recently placed orders but haven't received the corresponding rewards, ensure that you entered the correct rewards account information and consider reaching out to customer support if discrepancies are noticed.

By following these steps, you should be able to reset your password and regain access to your rewards on the Chili's app. If difficulties persist, the support team will provide further assistance.