Hi there! I understand you’re trying to reset your Dave app password but aren’t receiving the reset email, and then you see a wrong password message. Let’s work through this together.

First, to clarify, when you enter your email to get the password reset link, are you certain it is the exact email registered to your Dave account? Sometimes, if a different email is used, the reset email won’t be sent.

Here’s a step-by-step to troubleshoot this:

1. Double-check the email you enter for the reset matches your registered Dave account email exactly — no typos or alternate emails.

2. Check your email’s spam, junk, or promotions folder to make sure the reset email didn’t land there.

3. Try resending the password reset email from the Dave app login screen.

4. Restart the Dave app or your iPhone to ensure any temporary glitches clear.

If after all this you still don’t get the email, it might be an issue with your account setup or their email system.

At that point, I recommend using the Dave app’s built-in chat support: go to Settings in the app, scroll down, and tap “Chat with us” to contact their Member Success team directly. They can verify your account details and help reset your password manually if necessary1.

Does that make sense so far? Are you able to check the email and try those steps?