[CollX] When I take a photo of the card it crops it into a photo I didnt take of just the corner of the card

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Pax
2 months ago In CollX
When I take a photo of the card it crops it into a photo I didnt take of just the corner of the card

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I understand that when you take a photo of your card using the CollX app, it's cropping just a corner of the card instead of the full card image you intended. I'd like to help you get that fixed.

To get started, could you let me know:

1. Are you using the latest version of the CollX app on your device?
2. What kind of lighting conditions are you taking the photo in? Is it bright and even, or are there shadows or glare?
3. When you take the photo, do you hold your device steady and make sure the entire card fits within the camera frame?

Meanwhile, here is a step-by-step approach you can follow to improve the cropping:

1. Update the App: Make sure your CollX app is updated to the latest version, as recent releases have included card recognition and cropping improvements.

2. Lighting: Ensure you are taking the photo in good lighting. Avoid harsh shadows or direct glare on the card, as these can confuse the app’s cropping algorithm.

3. Positioning: Try to fill the camera frame with the full card, making sure no part of the card is cut off physically by the camera boundaries.

4. Hold Steady: Keep your device steady until the app captures the image. Move slowly if the app scans continuously.

5. Clean the Camera Lens: Sometimes, a smudged lens can cause unclear images that affect cropping accuracy.

If you've already tried these steps and the issue persists, there was a recent fix in CollX that addressed poorly cropped images on some devices. If your app is updated and the problem continues, it might be worth reinstalling the app or trying a manual crop option if available.

If none of these solve the issue, I can look deeper into your device settings or help escalate the problem.

Let me know what you've tried or if you want to proceed with these steps!

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