Hi! I understand that cards you've scanned on your phone using the CollX app aren't showing up in your PC collection. Let's get that sorted out.
First, could you tell me: - Are you logging into the same CollX account on both your phone and PC? - Have you checked if your phone app is connected to the internet when scanning? Sometimes syncing needs active data connection. - Have you tried refreshing or logging out and back into your PC app to force sync?
Usually, CollX syncs your collection across devices through the cloud tied to your account, so it’s essential your account is the same and internet connected. Here's a step-by-step you can try:
1. On your phone, confirm you're logged in to your CollX account and have internet access. 2. After scanning cards, tap the "Add to My Collection" option to make sure they are saved properly. 3. On your PC, log out of CollX and then log back in to refresh the collection. 4. If that doesn’t work, try restarting your PC app and ensure it has internet. 5. Check for any app updates on both phone and PC—they can fix syncing bugs. 6. Lastly, if issues persist, try scanning a card again and watch for any error messages or prompts.
If you want, I can walk you through checking or updating these settings. Let me know what you’ve already tried so I avoid repeating anything!
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Frank Taylor
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Hi! I understand that cards you've scanned on your phone using the CollX app aren't showing up in your PC collection. Let's get that sorted out.
First, could you tell me:
- Are you logging into the same CollX account on both your phone and PC?
- Have you checked if your phone app is connected to the internet when scanning? Sometimes syncing needs active data connection.
- Have you tried refreshing or logging out and back into your PC app to force sync?
Usually, CollX syncs your collection across devices through the cloud tied to your account, so it’s essential your account is the same and internet connected. Here's a step-by-step you can try:
1. On your phone, confirm you're logged in to your CollX account and have internet access.
2. After scanning cards, tap the "Add to My Collection" option to make sure they are saved properly.
3. On your PC, log out of CollX and then log back in to refresh the collection.
4. If that doesn’t work, try restarting your PC app and ensure it has internet.
5. Check for any app updates on both phone and PC—they can fix syncing bugs.
6. Lastly, if issues persist, try scanning a card again and watch for any error messages or prompts.
If you want, I can walk you through checking or updating these settings. Let me know what you’ve already tried so I avoid repeating anything!