El Pollo Loco Support Forums

Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app. Automatically earn points with every qualified food and beverage purchase

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Solved & Closed
A
Alma
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2 Points 0 Followers
Alma
1 month ago In El Pollo Loco

El pollo loco app screen is completely orange and will not move any further

3
2
75
G
Gee
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4 Points 0 Followers
Gee
7 months ago In El Pollo Loco

I was finally able to fix my El Polo Loco App. I didn’t realize I needed to update my phone. Thanks!

5
0
489
G
Georgia
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4 Points 0 Followers
Georgia
7 months ago In El Pollo Loco

I can not update or put a new payment card in the app nor can I use google or ApplePay for my payment

5
0
249
R
Ray
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2 Points 0 Followers
Ray
11 months ago In El Pollo Loco

Same issue here. Phone verification says phone number already in use. Can’t go any further

3
0
1360
H
Holly Presley
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2 Points 0 Followers
Holly Presley
11 months ago In El Pollo Loco

Phone verification says phone number already in use. Can’t go any further

3
0
656
L
Linda
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2 Points 0 Followers
Linda
1 year ago In El Pollo Loco

Access to https://order.elpolloloco.com/ is blocked on all browsers

3
0
537
R
Ron
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2 Points 0 Followers
Ron
1 year ago In El Pollo Loco

Thousands of unusable Pollo Loco points and a failed app. Done with Pollo Loco. Valueless rewards.

3
0
780
M
Melinda
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7 Points 0 Followers
Melinda
1 year ago In El Pollo Loco

Can’t login

8
0
1095