Hi! I understand you're having trouble updating or adding a new payment card in the El Pollo Loco app, and also that Google Pay and Apple Pay aren't working for payments. Let's work through this step by step to get it sorted out.

First, can you tell me if you have already tried logging out of the El Pollo Loco app and then closing it completely before reopening? Sometimes, a fresh login can reset the payment options inside the app.

If you haven't, here's what to do:
1. Open the El Pollo Loco app, go to your account and log out.
2. Fully close the app by swiping it away from the app switcher on your iPhone.
3. Reopen the app and log back in.
4. Then, try to update or add your payment card again.

If that doesn't help, let's make sure your Apple Pay setup is working correctly with your device and iOS 18.6.2:
1. Go to your iPhone's Settings.
2. Scroll down and tap on "Wallet & Apple Pay."
3. Check if your card is listed and active here. If not, try adding your card directly in Wallet.
4. Also, verify that your billing address and payment information associated with your Apple ID are current by going to:
- Settings > Your Name (top) > Payment & Shipping, and confirm or update details.

Similarly, for Google Pay, it's important to confirm that your payment method is valid and supported in the app. Since you’re on iOS, Google Pay functionality might be limited or dependent on the app's integration.

Another useful step is to ensure the app is fully updated to the latest version available on the App Store to avoid any payment bugs.

If after all these steps the issue persists, there may be a temporary backend or payment processing issue on our side or with the card issuer. In that event, I recommend contacting your bank to confirm your card is authorized for online payments and not blocked.

Lastly, feel free to reach out to our support email [email protected] for direct assistance from our billing team.

Would you like me to guide you through any of these steps right now? Or have you already tried some of these? Let me know!

I can not update or put a new payment card in the app nor can I use google or ApplePay for my payment

Thanks for sharing that again! Since you're on iOS 18.6.2 and can't update or add a new payment card in the El Pollo Loco app, nor use Google Pay or Apple Pay, let's dig a little deeper with some targeted steps.

1. Log out and restart the El Pollo Loco app: Sometimes, refreshing the session can solve app-related payment problems. Log out of your account in the app, close it completely (swipe up in the app switcher), then reopen and log back in. This can reload your payment options properly4.

2. Verify your Apple Pay setup: El Pollo Loco does accept Apple Pay, but your card must be properly added and active in the iPhone Wallet app. Go to Settings > Wallet & Apple Pay and check that your card is present and current. If not, try adding it directly there. Also, check that your billing information in Settings > [Your Name] > Payment & Shipping is accurate9.

3. Google Pay on iOS: Google Pay is primarily designed for Android, but for iOS, the main way to pay with El Pollo Loco is via Apple Pay. If you use Google Pay via the web or some app feature, check your card details in Google Pay’s Payment Methods and update expiration or security code if needed. You can do this by opening the Google Pay app or website3.

4. App update and device restart: Be sure your El Pollo Loco app is updated to the latest version from the App Store. Then restart your iPhone to clear temporary glitches that could affect payment functions.

5. Card and bank checks: Sometimes the card issuer blocks new or online payments, so it’s worth contacting your bank to ensure your card is authorized for online and app transactions.

If all these tryouts don’t resolve your issue, it might be a temporary system or backend problem at El Pollo Loco’s end. Reaching out to [email protected] can get you direct help from their billing and tech team.

Would you like me to help you step by step with any of these or check something specific on your phone right now?