Hello there! I understand you're experiencing an issue with the Medici.tv app on your iPad where the video starts with both video and sound, then the video freezes and the sound stops. Let's work on finding a solution together.

1. Restart the App: The first step is to try closing and reopening the Medici.tv app. Double-tap the home button (or swipe up from the bottom of the screen and pause, if you don’t have a home button) to see all open apps, then swipe up on the Medici.tv app to close it. Open the app again and check if it resolves the issue.

2. Restart the Device: If restarting the app doesn't help, go ahead and restart your iPad. Press and hold either volume button and the top button until the power off slider appears. Drag the slider, wait for the device to turn off, then turn it back on.

3. Check for App Updates: Ensuring your app is up-to-date can often resolve issues. Go to the App Store, tap on your profile picture at the top right, and scroll down to see if Medici.tv needs updating.

4. Check for iOS Updates: Similarly, make sure your iPad’s software is updated. Go to Settings > General > Software Update to check for any available updates.

5. Clear Cache and Data: For some apps, clearing cached data can help. However, for iOS, the closest option without apps is typically reinstalling the app. Delete the Medici.tv app and then reinstall it from the App Store.

6. Network Check: Ensure that your internet connection is stable. You might want to try switching from Wi-Fi to cellular data or vice versa to see if the connection is the issue.

7. Contact Medici.tv Support: If none of these steps resolve the problem, it may be beneficial to reach out directly to Medici.tv support for further assistance. You can often find additional troubleshooting tips on their help page 3.

Please try these steps, and let me know if you're satisfied with the solution or if the issue persists so we can explore further options!

I've tried from 1 to 5, no result. I think internet connection is not stable but streaming was good a week ago with the same connection. I will try to connect from another place with wi-fi and see the result

It sounds like a change in your network might be the cause of the streaming issues you're experiencing with the Medici.tv app on your iPad. Since the connection was stable a week ago, let's focus on network-related troubleshooting.

1. Try a Different Wi-Fi: If you can, try connecting to a different Wi-Fi network. This will help determine if it's an issue with your current network.

2. Check Wi-Fi Signal Strength: Make sure you are in the range of your Wi-Fi router and the signal is strong. If you're too far away from the router, it can cause connections to be spotty.

3. Router Restart: Try rebooting your router by unplugging it for about 10 seconds and then plugging it back in. This can clear up any temporary issues with the connection.

4. Wi-Fi Interference: Check for other devices or appliances that might be causing interference with your Wi-Fi signal, like microwaves or cordless phones.

5. Use Data Connection: If possible, switch to your cellular data to see if the streaming is stable, which will indicate a problem with the Wi-Fi network if this resolves the problem.

6. Network Settings Reset (iOS): If the issue persists, consider resetting network settings on your iPad. Go to Settings > General > Reset > Reset Network Settings. Please note that this will remove saved Wi-Fi passwords and network settings, so you will need to reconnect to your Wi-Fi afterward.

It might help to also check for updates again in areas with more stable internet, as app updates can occasionally include fixes that improve connectivity issues.

Give these steps a try, and let me know if connecting to another network improves the situation or if we should explore further solutions.