Hello! I see you’ve been having trouble with the Medici.tv app on your iPhone—it’s been failing to load for several days even after restarting your phone and reinstalling the app. That sounds quite persistent. Just to start off, can you tell me if the app fails to open entirely, or does it start but get stuck while loading content? Also, is your iPhone’s iOS updated to the latest version?

Meanwhile, here are some steps we can try together, from simpler checks to more involved troubleshooting:

1. Check Internet Connection:
Make sure your iPhone has a stable internet connection. Medici.tv streaming needs a good network, preferably Wi-Fi or strong cellular data.

2. Update iOS:
Go to Settings > General > Software Update, and see if there’s an official update available. Sometimes apps misbehave on outdated iOS versions.

3. Clear Cache (if possible):
Although iOS apps typically don’t have a direct "clear cache" button, reinstalling usually does it. Since you’ve done that, we can rule out cache corruption unless the app data is restored via iCloud or similar.

4. Check App Permissions:
Go to Settings > Medici.tv and ensure the app permissions such as network access are enabled.

5. Try to Log In on Web Browser:
Open Safari or another browser on your iPhone and log into your Medici.tv account on their website to verify your credentials work and the service isn't down.

6. Check for App Updates:
Ensure the Medici.tv app itself is updated to the latest version via the App Store.

7. Restart Network Settings:
Sometimes resetting network settings helps: Settings > General > Reset > Reset Network Settings. Note this removes saved Wi-Fi passwords, so you’ll need to re-enter them.

If you’ve already done these or if the problem persists, it could be related to the app version or an issue on their server side. Some users have reported login buttons or video loading not working properly despite reinstalling, so it might need further debugging by Medici.tv’s technical team.

Would you please let me know the exact behavior when you try to launch the app? For example, is there an error message, or does it freeze? That way I can guide you better.

Are you satisfied with these initial steps, or shall I help you with more advanced troubleshooting?

the app fails to open entirely, whrites "loading failed. Please try again later". My iPhone's iOS updated to the latest version

Thank you for those details! Since your Medici.tv app on iPhone shows the message “loading failed. Please try again later” and doesn’t open at all, even with the latest iOS update, this matches a known issue some users have reported with the app on Apple devices. Sometimes the app opens briefly after reinstall but then stops working again.

Here’s what I suggest next based on what users and official support have noted:

1. Check Medici.tv Server Status
Occasionally, loading errors come from temporary server-side problems. You can confirm by trying to log in and stream on Medici.tv’s web browser version (Safari on iPhone) to see if the service itself is responsive.

2. Try Using the Web Version
As a workaround, log into your Medici.tv account through Safari on your iPhone while the app issue persists. Many users have reported that while the iOS app is problematic, the web version remains accessible.

3. Ensure App Is Fully Updated
Double-check the App Store for any pending Medici.tv app updates, as the developers might roll out fixes to address this loading problem.

4. Contact Medici.tv Support
Since this is a recurring issue noted by multiple users on forums and Reddit, it’s beneficial to notify Medici.tv directly. They may have additional patches or advice, or there might be an ongoing investigation.1 2

As a recap, since your iPhone and app are updated, and you've tried reinstalling, this is most likely linked to either app bugs or server issues rather than your device. Meanwhile, using the web browser on your iPhone is a reliable alternative.

Would you like me to guide you through accessing Medici.tv on your browser, or help you contact their support? Also, is there any other device you could try Medici.tv on for now?

Are you satisfied with this plan, or do you want to try some advanced settings on your iPhone?

I tried to open Medici.tv site on IPHONE through Safari, but Safari can not open the page because net connection was interrupted

Thank you for letting me know that Safari on your iPhone says it can't open Medici.tv because the network connection was interrupted. This suggests there might be an issue with your network settings or Safari itself on your device.

Here are some steps to try resolving this Safari network issue on your iPhone:

1. Check Your Internet Connection
- Make sure you have a stable Wi-Fi or cellular connection. Try loading other websites in Safari to confirm connectivity.

2. Restart Your iPhone and Router
- Restarting your iPhone and Wi-Fi router can sometimes resolve temporary network glitches.

3. Clear Safari Cache and Data
- Go to Settings > Safari on your iPhone.
- Tap Clear History and Website Data.
- This deletes cached files and may fix loading issues.

4. Check Safari Settings
- Ensure Safari is allowed to use cellular data: Settings > Cellular and verify Safari is enabled.

5. Reset Network Settings
- Go to Settings > General > Reset > Reset Network Settings.
- This resets Wi-Fi passwords and network configurations, so you’ll have to reconnect to Wi-Fi networks afterward.

6. Update iOS
- Confirm your iPhone is running the latest iOS version under Settings > General > Software Update.

7. Try Another Browser
- If Safari still cannot open the site, try installing an alternate browser like Chrome or Firefox from the App Store and see if the page loads there.

8. Verify Medici.tv Server Status
- From another device or network, check if Medici.tv is accessible. If their servers are down, it could affect connectivity.

If these steps don't resolve the issue, Apple’s support article offers further detailed solutions for Safari connectivity problems you might find helpful1.

Does this help you get Safari working again to access Medici.tv? Please let me know if you'd like me to guide you through any of these steps! Are you satisfied with this solution so far?

My Safari works with other sites. I tried to open Medici.TV on Chrome - connection failed. On my PC Medici.tv accessible and works. As for resetting network settings I will try it later when at home

Thanks for this update! Since Medici.tv works on your PC but on your iPhone both Safari and Chrome fail to open the site—Safari with a network interrupted error and Chrome connection failed—it points to something specific on your iPhone affecting connectivity to Medici.tv servers.

Because you confirmed Safari works fine for other sites, and Chrome also fails specifically for Medici.tv, here are some targeted steps you can try on your iPhone:

1. Chrome Specific Fixes
- Clear Chrome browsing data: Open Chrome > Settings > Privacy > Clear Browsing Data, and clear cache and cookies.
- Reset Chrome flags: In Chrome’s address bar, type chrome://flags, then tap “Reset all to default.” Restart Chrome.
Sometimes corrupted cached data or experimental settings interfere with loading some sites2.

2. Disable VPN or Proxy if Any
If you use a VPN, proxy, or security app on your iPhone, try disabling it temporarily. Sometimes these can block or interfere with certain sites or apps.

3. Check for Content Blockers
If you have content blockers or ad blockers enabled in Safari or Chrome, try disabling them, as they might block essential scripts needed for Medici.tv to load.

4. Reset Network Settings (planned for later)
You mentioned you plan to try this at home; this often resolves network-level glitches impacting connectivity to specific servers.

5. Test on Another Network or Hotspot
If possible, connect your iPhone to another Wi-Fi network (like a friend’s or public Wi-Fi) or use mobile data hotspot. This can help determine if the issue is with your home network or iPhone configuration.

6. Check Medici.tv Supported Browsers
Medici.tv uses JW Player for streaming, which supports major browsers like Safari and Chrome. Since it works on PC Chrome, browser compatibility is likely not an issue, but clearing caches as above helps reset things6.

If none of these resolve the issue, it could be a very specific network or DNS problem on your iPhone affecting Medici.tv domains. A more advanced step could be to change the DNS settings on your iPhone to a public DNS like Google DNS (8.8.8.8) or Cloudflare (1.1.1.1), which sometimes fixes connectivity to certain sites.

Would you like me to guide you through changing DNS settings on your iPhone? Also, please let me know if you've tried using a VPN or if any content-blocking apps are active on your phone.

Are you satisfied with these tailored suggestions for your iPhone setup so far?