[GoHenry] Won't let me login. It says Something went wrong. Please try again. I have removed the app and readdd

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Lisa
4 months ago In GoHenry
Won't let me login. It says Something went wrong. Please try again. I have removed the app and readdd

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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4 months ago

Hi there! I see you're having trouble logging into the GoHenry app with the message "Something went wrong" even after reinstalling it. I’m here to help you get this sorted.

To start, can you tell me if you’re seeing this message on the app on your Windows device or in a web browser using WebKit? Also, are you able to enter your login details, or does this error appear right when you open the app or site?

While I wait for your details, let’s try some common fixes for this issue:

1. Check Your Internet Connection: Make sure your device has a stable internet connection. Sometimes flaky connections cause login errors.

2. Clear Cache and Cookies (for browser issue): Since you mentioned WebKit, if you’re logging in via a browser, try clearing your browser’s cache and cookies — these can sometimes cause login problems.

3. Reset Password: Sometimes, this error can happen if there’s an issue with login credentials. Try resetting your password through the “Forgot password” option.

4. Update the App: Ensure the GoHenry app is fully updated if you’re using the app on Windows or any other device.

5. Date and Time Settings: Verify your device’s date and time settings are correct — incorrect settings can interfere with secure logins.

If you’ve tried these already, let me know exactly which steps you’ve done, and if the problem still persists after them, so we can go deeper. Also, if you have any error codes or additional messages, that would help.

If needed, I can also guide you to reset the app data fully or check if there’s a temporary issue with GoHenry’s servers.

Looking forward to your reply!

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