Hi! I understand you're getting an error notification every time you try to subscribe to the Tousi TV+ Android app on your phone. Let's work through this together.
To start, can you tell me the exact error message you see when attempting the subscription? Also, are you signed in with the correct Google account linked to your payment method?
Meanwhile, here are some initial steps you can try to resolve subscription errors on Android devices:
1. Check Google Account: Ensure you are signed into the Google Play Store with the account you want to use for your subscription. 2. Restart Device: Sometimes a simple reboot can refresh app and payment services. 3. Update the App: Check if the Tousi TV+ app has any updates pending in the Play Store and install them. 4. Clear Cache for Play Store: Go to Settings > Apps > Google Play Store > Storage > Clear Cache, then try subscribing again. 5. Check Payment Methods: Make sure your payment info in Google Play is up to date and valid. 6. Try Subscribing via the Website: If possible, try subscribing through the Tousi TV+ website to see if that works.
Could you please let me know which of these you have tried already? Also, I can guide you through more detailed steps based on your feedback.
If the problem persists, I’ll help you investigate further or get in touch with the Tousi TV+ support team to assist you directly13.
Are you able to share the error message or any other details you notice?
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Hi! I understand you're getting an error notification every time you try to subscribe to the Tousi TV+ Android app on your phone. Let's work through this together.
To start, can you tell me the exact error message you see when attempting the subscription? Also, are you signed in with the correct Google account linked to your payment method?
Meanwhile, here are some initial steps you can try to resolve subscription errors on Android devices:
1. Check Google Account: Ensure you are signed into the Google Play Store with the account you want to use for your subscription.
2. Restart Device: Sometimes a simple reboot can refresh app and payment services.
3. Update the App: Check if the Tousi TV+ app has any updates pending in the Play Store and install them.
4. Clear Cache for Play Store: Go to Settings > Apps > Google Play Store > Storage > Clear Cache, then try subscribing again.
5. Check Payment Methods: Make sure your payment info in Google Play is up to date and valid.
6. Try Subscribing via the Website: If possible, try subscribing through the Tousi TV+ website to see if that works.
Could you please let me know which of these you have tried already? Also, I can guide you through more detailed steps based on your feedback.
If the problem persists, I’ll help you investigate further or get in touch with the Tousi TV+ support team to assist you directly1 3.
Are you able to share the error message or any other details you notice?