[Cal AI] Getting a message, "Unable to verify subscription status". I have only had the app for a week.

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Rick Cole
11 months ago In Cal AI
Getting a message, "Unable to verify subscription status". I have only had the app for a week.

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Charlotte Green

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11 months ago

Hi there! Thanks for reaching out about that "Unable to verify subscription status" message you're seeing in the Cal AI app. Let's see if we can get this sorted out quickly for you.

To better assist, could you let me know:
- Are you logged in with the same account you used to subscribe?
- Did you recently make your subscription purchase through the app or a website?
- Is your device connected to the internet when trying to use the app?
- Have you tried restarting the app or your device yet?

A few quick steps you can try to address this:

1. Make sure you are connected to a stable internet connection.
2. Log out of the app and log back in to refresh the subscription status.
3. Restart your device (Windows PC in your case) to clear any temporary glitches.
4. Check for any available updates for the Cal AI app and install them.
5. If you subscribed through a third party (like Apple or Google), check if your subscription is active in your account settings there.

If those don’t help, it might be a syncing issue with your account. In that case, I can guide you to some more advanced steps or help escalate this to our billing support team for review.

Let me know what you’ve tried so far, and we can take it from there!

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