[Cal AI] Crashing

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Gail Knight
3 months ago In Cal AI
Crashing

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Hi there! I see you're having trouble with the Cal AI app crashing on your Mac. I'd like to help you get this sorted out. To start, could you tell me a bit more about when the app crashes? For example, does it crash right after opening, during a specific action, or randomly? Also, have you noticed any error messages or unusual behavior before it crashes?

Once I have a better idea, I can guide you through some tailored steps to fix this on your Mac OS X 10.15.7.

G
Gail Knight
3 months ago

Crashes upon opening

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Thanks for letting me know the Cal AI app crashes right at startup on your Mac running OS X 10.15.7. Let's walk through some troubleshooting steps to get this sorted:

1. Restart Your Mac: Sometimes a simple reboot clears temporary glitches.

2. Update the App: Make sure you are running the latest version of Cal AI. Outdated versions may have bugs causing crashes. You can check the app store or the official Cal AI site for updates.

3. Check for macOS Updates: While you're on OS X 10.15.7 (Catalina), ensure your system has all recent patches. Go to the Apple menu > System Preferences > Software Update.

4. Clear App Cache and Preferences:
- Close the app completely.
- Open Finder, then press Shift+Command+G, enter ~/Library/Application Support/ and look for a folder related to Cal AI. If possible, back up and then delete that folder to clear cache.
- Similarly, go to ~/Library/Preferences/ and look for preference files (ending with .plist) for Cal AI and move them to Trash.

5. Check Internet Connection: Some apps need stable connectivity right at launch. Please ensure your network is stable.

6. Run the App in Safe Mode: Restart your Mac and hold down Shift during startup to boot in Safe Mode. Then try opening Cal AI. This disables some extensions and helps isolate issues.

If you’ve already tried these steps or if the problem persists, some users have reported crashes upon opening related to known bugs that the Cal AI development team is actively fixing1.

Would you have tried any of these steps already, or do you want me to guide you through one of them in detail?

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