[Cal AI] I'm getting a message that I haven't paid for a subscription, but I have.

J
Jeanette
1 year ago In Cal AI
I'm getting a message that I haven't paid for a subscription, but I have.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! Thanks for reaching out. I understand you're seeing a message saying you haven't paid for your subscription even though you already have. Let's get this sorted out together.

To help you better, could you please tell me:

1. Which subscription are you referring to (Cal AI or GeniusAI)?
2. When did you make the payment?
3. How did you make the payment (credit card, PayPal, etc.)?
4. Are you seeing this message on a particular device or browser?

Meanwhile, here's a general step-by-step you can try:

1. Log out of your account and then log back in. Sometimes the payment status refreshes once you re-authenticate.
2. Check your account subscription page to see if it reflects your active subscription.
3. Clear your browser cache and cookies, as sometimes old data may cause display issues.
4. Verify your payment method details in the account settings to confirm there were no issues.
5. If you have a receipt or confirmation email for your payment, keep it ready for reference.

Let me know what you find or if you want me to guide you through these steps. I'll be here to assist!

J
Jeanette
1 year ago

I'm referring to Cal AI. I made the payment of $19.99 on April 21st for a year subscription. I made the payment through Apple Pay

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thanks for the details! Since you made the payment of $19.99 on April 21st through Apple Pay for a Cal AI yearly subscription, let's check a few things step-by-step to help resolve the issue:

1. Confirm Apple Pay transaction: Please check your Apple Pay transaction history or email receipt to confirm that the payment was successfully processed on April 21st.

2. Check Cal AI account status: Log into your Cal AI account on your Windows device using your preferred WebKit browser, and navigate to the subscription or billing section. Verify if the subscription status shows as active or expired.

3. Refresh your session: Log out and then log back into your Cal AI account. This sometimes helps refresh your entitlement rights and removes erroneous subscription messages.

4. Clear browser data: Since you're on Windows with WebKit, clear your browser cache and cookies to remove any stored data that could cause an outdated subscription display.

5. Verify Apple Pay settings: Sometimes Apple Pay subscriptions continue even if billing details change. Check your Apple Pay subscriptions on your Apple device to confirm Cal AI is listed as an active subscription.

6. Check for known Apple Pay issues: There were some Apple Pay outages in the past, but they have been resolved. If your transaction coincided with an outage, it might have caused a delay in confirming payment1.

If all of the above looks correct but you still get the unpaid subscription message, this could be a syncing issue between Apple Pay and Cal AI's subscription servers.

Would you like me to help you with detailed steps on checking the Apple Pay subscriptions or verifying your Cal AI subscription page? Also, do you have access to the receipt or transaction details from Apple Pay? That would be useful for further assistance.

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