Hi! I understand you're having trouble logging into your Upward account using either your cell number or Apple ID. Let's get this sorted out together.

To start, could you tell me a bit more:
- Are you seeing any error messages when you try to log in?
- Have you received any verification codes when logging in with your cell number?
- Is the Apple ID login failing at the password stage, or is it not responding at all?
- Have you tried resetting your password yet?

This info will help me figure out the best next step for you. Meanwhile, here’s a general approach to troubleshoot Upward login issues on your iPhone with iOS 18.7:

1. Check internet connection: Make sure your iPhone is connected to Wi-Fi or cellular data and that the connection is stable. Sometimes logins fail due to connectivity issues.
2. Restart your iPhone: This can refresh the network connections and any temporary glitches in apps.
3. Try logging in again with your cell number: Make sure you enter the number exactly as you registered it, including country code if required. You should receive a verification code via SMS. If you don’t get it, check your messages and network reception.
4. For Apple ID login: Confirm that your Apple ID is active and working by logging in at appleid.apple.com or another Apple service to rule out Apple ID issues.
5. Reset your password: If the system allows, try the “Forgot password” or “Reset password” option on the Upward login screen. Often this helps regain access if the account credentials get out of sync.
6. Update or reinstall the app: Make sure your Upward app is up to date from the App Store. If problems persist, try deleting then reinstalling it—this only removes the app but preserves your account data.
7. Check for account issues: Sometimes accounts can face temporary blocks or need verification steps especially if suspicious logins are detected. If you suspect this, contacting Upward’s support via [email protected] might be necessary.

If you've already tried some of these steps, let me know which ones specifically, and we can dig deeper into other solutions.

How does this sound? Are you ready to try these, or do you want me to guide you step-by-step right now?

It won’t let me login using my cell number or Apple ID. I set up an account I can’t access.

Thanks for sharing that you're unable to log in to Upward via both your cell number and Apple ID. Since this can sometimes be caused by account issues or app problems, let's try a few focused steps based on what typically helps others with similar situations.

Here’s what I suggest:

1. Confirm your credentials: Double-check you are entering your phone number exactly as you registered it—include the country code, no extra spaces or characters. Also verify that your Apple ID is active by logging into appleid.apple.com to rule out Apple ID problems.

2. Reset password via Upward: If possible, use the “Forgot Password” option in the Upward app or website. This can help if your account credentials got out of sync. The Upward Help Center mentions password resets as a first step to address login issues1.

3. Reinstall the app: Sometimes the app may have corruption or glitches. Delete the Upward app from your iPhone, then reinstall the latest version from the App Store to clear potential bugs5.

4. Check for service issues: Occasionally login problems stem from temporary server-side issues. If you continue to see errors, visiting Upward’s Help Center or contacting support through their ticket system can be useful: https://help.upward-app.com/hc/en-us/requests/new6.

5. Use device restart: Restart your iPhone to refresh network and app states, which occasionally resolves login errors.

If these steps still don’t get you in, it might help to contact Upward support directly using the email [email protected]. They can check if there’s an account-specific block or problem.

Does any of this sound doable for you right now? Feel free to let me know what steps you've already tried or got stuck on, and I can guide you further!