Hi there! I understand your Upward app isn't working properly on your iPhone running iOS 18.6.2. Can you tell me a bit more about what's happening? For example, does the app crash immediately, fail to load, or are you facing specific features not responding?

Meanwhile, here are some initial easy steps we can try to get it working:

1. Restart the App: Completely close the Upward app. You can do this by swiping up from the bottom of your screen and pausing to show apps, then swipe the Upward app off the screen. Then open it again.

2. Check Your Internet Connection: Make sure your Wi-Fi or cellular data is working fine since the app needs internet.

3. Toggle Airplane Mode: Turn on Airplane Mode for about 10 seconds, then turn it off. This can refresh your device’s network connection.

4. Update the App: Go to the App Store and check if there is an update available for Upward. Updates often fix bugs.

5. Reinstall the App: If the above don’t help, try deleting the app completely and then reinstalling it from the App Store. This can clear the app cache and resolve glitches.

6. Check Account Status: Occasionally, issues happen if your account is restricted. Make sure you haven’t received any notifications about restrictions or bans.

If you’ve tried any of these, let me know which ones, and what the app’s behavior is now. That way, I can help identify the next troubleshooting steps. Also, if you see any error messages, please share them.

Looking forward to your reply!

Specific features are not working. I cannot they have removed or I cannot find someone I have been communicating with.

Thanks for sharing those details! It sounds like you're having trouble finding someone you've been communicating with and some features of the Upward app aren’t working as expected, right?

From what I understand, there are a few common reasons this might happen:

1. Messaging Restrictions / Paywall: Upward sometimes restricts messaging features behind a paywall, meaning free users might have limited or no access to send or receive messages beyond a certain point. That might limit your communication options or hide conversations unless you have a subscription plan.

2. Profile or Match Changes: If the other person changed their profile status, deleted it, or ended communication, their profile might no longer appear to you. Sometimes matches get removed or hidden based on app algorithms or user actions.

3. App Bugs or Glitches: There could be temporary bugs affecting features like seeing matches or messaging. Restarting or reinstalling can sometimes resolve these (which you probably tried).

Here are some steps you can take specifically tailored to your iOS version and device:

1. Check Subscription Status: If you haven’t subscribed, check your account settings inside the Upward app to see what features you have access to. Consider if upgrading might be needed to restore messaging and match visibility.

2. Search Your Messages or Matches: Use the app’s search or filter function (if available) to find the person you’ve been communicating with. Sometimes, messages and profiles can get buried if you have many contacts or matches.

3. Log Out and Log Back In: Sometimes refreshing your session can reload your data and bring back missing conversations.

4. Update or Reinstall the App: Make sure your app is up to date from the App Store. If it already is, try deleting and reinstalling it to clear any caches or corrupted files.

5. Visit Upward Help Center: They have detailed info on communication features and subscription plans at their help site if you want specific answers on limitations or account status: https://help.upward-app.com/hc/en-us/categories/18351137553051-Features-Power-Ups

If none of these help, it might be worth contacting Upward’s support directly, or I can help you escalate this further.

Does any of this sound like what you’re experiencing? And do you currently have a subscription on Upward? That will help me guide you better!