Hi there! I’m Alice Johnson from The Sun Digital support. I understand the sundial feature in The Sun Digital Newspaper app isn't working for you. Could you please tell me a bit more about the issue? For example, is the sundial feature not appearing at all, frozen, or showing incorrect time? Also, are you experiencing this on your Windows device through a browser or within an app?

This info will help me guide you better. Meanwhile, here are some general troubleshooting steps we can try:

1. Check your internet connection — The app requires a working internet connection, and Wi-Fi is recommended for stability.

2. Refresh or Restart — Try closing the app/browser and reopening it to see if the sundial feature loads properly.

3. Clear Cache and Cookies on WebKit Browser — Since you mentioned using Windows with WebKit, clearing browser cache may help:
- Go to browser settings
- Find Privacy or History section
- Clear browsing data including cache and cookies

4. Update the app/browser — Ensure your app and browser are up to date to avoid compatibility issues.

If you’ve already done these or if the issue persists, please let me know so I can help you with more advanced steps!