[The Sun Digital Newspaper] App crashes

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Paul
5 months ago In The Sun Digital Newspaper
App crashes

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Charlotte Green

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5 months ago

Hi! I see your Sun Digital Newspaper app is crashing on your Android device. Let’s get that sorted out together. Could you tell me when the crashes usually happen? For example, does it happen right when you open the app, while loading an article, or randomly? Also, have you tried any fixes already?

In the meantime, here are some steps you can try to resolve app crashing on Android 10 with the WebKit browser environment:

1. Check Internet Connection: Ensure you have a stable internet connection, preferably Wi-Fi, as mobile networks sometimes cause loading issues.

2. Clear Cache and Data of the App:
- Go to Settings > Apps > Find The Sun Digital Newspaper app.
- Tap Storage > then tap Clear Cache and Clear Data.
Clearing data will reset the app, so you'll need to log back in.

3. Update the App: Make sure you have the latest version installed from the Play Store. Updates often fix bugs causing crashes.

4. Reinstall the App: If problems persist, uninstall the app completely and reinstall it. This can fix corrupted files or settings causing instability.

5. Restart Your Device: Sometimes a simple reboot clears out temporary glitches affecting app performance.

6. Safe Mode Test: To rule out interference by other apps, restart your phone in Safe Mode and try running the app. If it works then, a third-party app might be conflicting.

If you can share any error messages or details about the crash timing, I can offer more specific guidance. How does that sound? Would you like me to walk you through any of these steps?

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