Hi there! I’m Emily, happy to assist you with the sign-in issue you’re having with The Sun Digital Newspaper. Could you tell me a bit more about what happens when you try to sign in? For example, do you get any error messages, or does the page not load at all?

In the meantime, here are some initial steps to try:

1. Make sure your internet connection is stable. Since you're on a Macintosh with OS X 10.15, ensure that your Wi-Fi or wired connection is working properly.

2. Try resetting your password: On the sign-in page, click “Don’t remember your password?” and follow the prompts to reset it. Sometimes login problems happen due to incorrect passwords or saved credentials.

3. Clear your browser cache and cookies. Sometimes old data can interfere with logging in.

4. Try a different browser if possible (e.g., Safari, Chrome, or Firefox) to see if the issue persists.

Have you tried any of these steps already? If yes, what was the outcome? That way, I can guide you further based on what you've done so far.

You can also check the official help article I found here for more info about login issues: link

Looking forward to your reply so we can get this sorted!

sign in page comes up then gose to a blank page

Thanks for the extra detail! So the sign-in page loads, but then it just goes blank, right? That helps narrow things down.

Let's try these steps tailored to your Mac running OS X 10.15:

1. Clear your browser cache and cookies — Sometimes old website data can cause pages to fail loading completely. Here’s how you can do it in Safari (the default browser on your Mac):
- Open Safari, click “Safari” in the top menu, then choose “Preferences.”
- Go to the “Privacy” tab.
- Click “Manage Website Data” and then “Remove All.”
- Quit Safari and reopen it, then try signing in again.

2. Disable any browser extensions — Sometimes certain extensions interfere with page loading. In Safari, go to “Safari” > “Preferences” > “Extensions,” and turn off all extensions. Test the sign-in again.

3. Try a different browser — If you have Chrome or Firefox installed, try signing in there to see if the issue is isolated to Safari.

4. Ensure your network connection is stable — Wi-Fi is preferred. If you're on mobile data or inconsistent Wi-Fi, switching to a stable network may help.

If after trying those, it is still a blank page:

5. Restart your Mac — This can often clear up background glitches.

6. If you’re using any VPN or firewall software, try temporarily disabling them as they might block certain website elements.

If none of that works, it may be a problem on The Sun’s server side or your account specifically. At that point, contacting their support at [email protected] would be good.

Here’s a helpful support page discussing similar loading issues:
https://help.thesun.co.uk/article/my-sun-digital-edition-is-not-loading [1]

Please try those steps and let me know how it goes! Are you comfortable with these instructions?

How to fix blank screen issue on The Sun Newspaper login?

Thanks for your question! To fix the blank screen issue when trying to sign in to The Sun Digital Newspaper, here are the best steps based on official guidance and common troubleshooting:

1. Check your internet connection — Use a stable Wi-Fi connection rather than mobile data if possible, as performance can vary over mobile networks.

2. Clear your browser cache and cookies — Old or corrupted website data can cause pages to load incorrectly or show blank screens. On your Mac with Safari:
- Open Safari > Preferences > Privacy > Manage Website Data > Remove All.

3. Disable browser extensions temporarily, as some extensions might interfere with page loading.

4. Try a different browser like Chrome or Firefox to see if the issue is browser-specific.

5. Restart your Mac — Sometimes a fresh start clears up background glitches that affect browser performance.

6. Turn off VPN or firewall software temporarily if applicable, as they might block website content.

If after these steps you still see a blank page, it could be a server-side issue or account-specific problem. You can reach out to The Sun’s support team at [email protected] for further assistance.

For more official details, you can visit The Sun’s help article here: My Sun Digital Edition is not loading? [1]

Please let me know if you want me to walk you through any of these steps! Are you satisfied with this solution so far?