Hi there! I understand you paid for a parking spot through ParkWhiz but found none available when you arrived. That must have been quite inconvenient. Could you share a bit more about your experience? For instance, did you arrive earlier or later than your reservation time? Also, was there any kind of message or indication from the parking location or the app when this happened? That info will help me guide you better.

Meanwhile, I can tell you that sometimes arriving earlier than your booked start time might affect availability, as the spot might not be ready yet or could be taken by another vehicle if early arrival is outside the terms of your pass. Also, parking lots can occasionally reach full capacity even with a reservation, though it's uncommon1 4 8.

Here’s a simple step-by-step plan for what we can do:

1. Verify Your Reservation Details: Double-check your booking confirmation in the app or email for the date, time, and location to ensure accuracy.
2. Check Arrival Timing: Confirm if you arrived within your reserved window. Early arrival might cause issues at certain lot types.
3. Document the Incident: If you took photos of the full lot or any signs, keep those handy as they might be needed.
4. Request a Refund: ParkWhiz policy states that you are entitled to a full refund if no spot was available upon arrival, with proper documentation8.
5. Contact ParkWhiz Support: Use the app’s help feature or email ParkWhiz at [email protected] to report the issue and provide your booking info along with your evidence.

If you’d like, I can help you draft a message to send to their support or guide you through navigating the app for the refund process.

Could you let me know if you’ve already reached out to support or tried any of these steps? That way, I can assist you more precisely.