Hi there! I see you're having trouble connecting to the Express Scripts app. To get a better idea of the problem, could you tell me if the app is giving you any specific error messages, or is it just not loading at all? Also, have you checked if your internet connection is working fine with other apps or websites?

Once I have a bit more detail, I can guide you step-by-step to get this resolved. Meanwhile, here’s a general approach to troubleshoot app connection issues:

1. Check Internet Connection: Make sure your device is connected to the internet and that the connection is stable. Try browsing other websites to confirm.

2. Restart the App: Close the Express Scripts app completely and then reopen it. Sometimes, this fixes minor glitches.

3. Clear App Cache (if possible on WebKit): Sometimes cached data can cause connection issues. Clearing cache can help refresh the app.

4. Check for Server Status: Sometimes Express Scripts servers may be down or experiencing issues. You can verify this on status sites to ensure it’s not a wider outage.

5. Update the App: Although you're using WebKit browser, if you’re on an app, make sure it is up to date.

6. Try Logging Out and Back In: If you can reach the login screen, log out and try logging in again; sometimes authentication errors might cause connection problems.

7. Check Two-Step Verification: If prompted for two-step verification, be sure to use the latest code received and clear any old codes or messages.

8. Browser Troubleshooting: Since your device is Windows 10 using WebKit browser, try clearing your browser’s cache and cookies or open Express Scripts in a different browser to see if it connects there.

If you have tried any of these already, please let me know which ones so I can suggest advanced troubleshooting or possible workarounds.

Are you seeing any messages on the screen, or is the app just stuck connecting?

cannot connect to Express Scripts via my desktop computer. I am able to connect via my IPad and IPhone

Thanks for sharing those details! Since you can connect to Express Scripts on your iPad and iPhone but not on your Windows 10 desktop using the WebKit browser, it suggests the issue is specific to your desktop environment.

Let’s narrow this down with a few focused steps:

1. Clear Your Browser Cache and Cookies
Cached files or cookies might be causing conflicts. Here’s how to clear them in your browser:
- Open your WebKit-based browser settings.
- Find “Clear browsing data” or similar.
- Select cache and cookies, then clear them.
- Restart the browser and try connecting again.

2. Try a Different Browser
Sometimes compatibility or settings in one browser can cause trouble. If you have another browser on your desktop like Chrome, Firefox, or Edge, try logging in there and see if the issue persists.

3. Check Browser Extensions or Security Software
Browser extensions or desktop firewall/antivirus software could be blocking the connection. Temporarily disable any privacy blockers, VPNs, or antivirus and retry the connection.

4. Verify That Your Desktop Has Stable Internet Access
Although you mentioned connecting from mobile devices works, just ensure your desktop’s network is active and stable.

5. Update Your Browser
Make sure your desktop browser is fully updated to the latest version. Outdated browsers sometimes have trouble with modern web services.

6. Check for Any Express Scripts Desktop-Specific Issues or Restrictions
Express Scripts has some reports of occasional login issues on desktop, where clearing cache and using a different browser resolved it3 6.

If after all this, you still can’t connect on your desktop, it might be useful to know if the app or website gives you a specific error message or if the page just won’t load at all. Also, sometimes temporary server glitches can selectively affect certain platforms, so I can help you confirm if that’s the case.

Could you try these steps and let me know how it goes? Are you getting any error messages or blank pages when trying to connect?