Hi! I understand you’re seeing a faded, frozen screen when trying to access the Express Scripts site. Just to make sure I get it right—are you using the Express Scripts website in your WebKit browser on your Windows 10 machine, and this happens right when you try to log in or after you are already logged in?

Usually, a frozen or faded screen can be due to cached data, browser issues, or sometimes two-step verification glitches. Let’s walk through some steps that often resolve this:

1. Clear your browser cache and cookies: This removes any old data that might be interfering with loading the site properly. In WebKit browsers, you can usually do this via Settings > Privacy > Clear browsing data. Select cache and cookies, and clear them.

2. Try accessing the site in a private or incognito window: This bypasses some stored data and extensions to see if they are causing the issue.

3. Check for any browser updates: Make sure your WebKit browser is up to date to avoid compatibility problems.

4. Disable browser extensions temporarily: Sometimes extensions can block site scripts, causing frozen screens.

5. Review two-step verification prompts: If you’re using two-step verification, ensure you have the latest verification code and try sending a new one if needed.

If these steps don’t solve it, there might be a deeper issue with the app or your account session. Let me know if you already tried any of these or what you observe specifically when the screen freezes—I’m here to help you through it!

Are you following along so far? And can you describe exactly when the screen freezes for you?
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