Hi there! I see you're having trouble with the Express Scripts app where the login screen goes gray when you try to log in. Let’s narrow down the issue so I can help you fix it.

To start, can you tell me:
- Are you using the Express Scripts mobile app or logging in via a web browser on your Windows 6.1 device?
- Have you tried logging in with different browsers (like Chrome, Firefox, or Edge) or clearing your browser cache?
- Are you seeing any error messages during the process before the screen goes gray?
- Is this happening every time you try, or just occasionally?

Once I have a bit more info, I can guide you step-by-step on what to try next!

log in to Scripts goes gray.

Thanks for confirming the login screen turns gray when trying to log into the Express Scripts app. This sometimes happens due to issues like cached data, browser compatibility, or two-step verification hiccups.

Let's go through some steps to try and resolve this:

1. Clear Cache and Cookies
Since you’re using Windows 6.1 (likely an older system), if you are logging in through a browser, clearing your browser’s cache and cookies can help. This removes any outdated information that might interfere with login.

2. Try a Different Browser
Sometimes certain browsers or versions face compatibility issues. If you usually use Internet Explorer or an older browser on Windows 6.1, try installing and using a modern browser like Chrome or Firefox if possible.

3. Check Two-Step Verification Codes
If Express Scripts is sending you a two-step verification (single-use) code, ensure you have deleted any previous codes from emails or texts before requesting a new one. Wait 15 minutes before requesting a fresh code to avoid login conflicts1.

4. Reset Your Password
If there might be an issue with your account credentials, try resetting your password via the Express Scripts recovery page here: https://www.express-scripts.com/recover/password.

5. Check for Server Issues
Sometimes the Express Scripts service has temporary outages affecting logins. Checking sites like Downdetector can confirm if there is a known outage: https://downdetector.com/status/express-scripts/.

Please try these suggestions, and let me know if the gray screen persists or if you see any error messages. I’m here to keep helping! Are you able to try these steps now?