Hello! I understand you’re having trouble accessing your Express Scripts account through the app. Let’s see what we can do to help get you back in.

To start, could you please tell me a bit more about what happens when you try to access your account? For example:
- Are you unable to log in because of a password or username issue?
- Is there an error message popping up? If yes, what does it say?
- And have you tried logging in from a different device or browser?

Meanwhile, here are some initial troubleshooting steps to try on your Windows device using the WebKit-based browser:
1. Double-check that you are entering the correct username and password. Sometimes small typos can cause login failures.
2. Clear your browser’s cache and cookies. This resets any stored data that might be interfering with login. You can usually find this in your browser’s settings under Privacy or History.
3. Make sure your internet connection is stable and working properly. You can test this by loading other websites.
4. If you use two-step verification (a code sent to your phone or email), check that you are entering the latest code and haven’t used an old one.
5. Try using a different browser or device to see if the problem persists there too.

If these steps don’t resolve the issue, you might want to reset your password by clicking the “Forgot Password” link on the Express Scripts login page. You can do that here: https://www.express-scripts.com/recover/password

Please let me know what you’ve tried so far or if you see any specific errors. I’m here to help you through this!

Are you comfortable trying those first steps?