Hi! I understand you're seeing the KOHLER Energy Management Android app show as offline and want to check what network your mobile device is connected to. I'd be happy to help.

To start, can you tell me:
- Have you checked your Android phone’s current Wi-Fi or cellular network connection settings?
- Is your KOHLER generator controller on the same network as your phone? (The app typically requires both to be on the same local network.)
- Are you seeing any error messages in the app or just that it’s offline?

In the meantime, here’s how you can check your network connection on your Android mobile:

1. Open the Settings app on your Android device.
2. Tap Network & internet or Connections (varies by device).
3. Here you will see if you are connected to Wi-Fi or mobile data and the network's name (SSID for Wi-Fi).
4. If connected to Wi-Fi, tap on the network name to see more details like IP address and signal strength.

For the KOHLER app to work properly, ensure your Android device is connected to the same Wi-Fi network as the generator’s controller. If you are on mobile data or a different network, the app might show the generator as offline.

If everything looks normal on your phone, the issue might be with the network communication between the generator and app controller. Sometimes rebooting your router, generator controller, and the phone can help refresh connectivity.

Shall I guide you through verifying your generator’s network status next? Or do you want assistance checking the app’s permissions/settings related to network access? Let me know!

Shall I guide you through verifying your generator's network status next

Great! Let’s go ahead and check the generator’s network status with the KOHLER Energy Management app.

Here’s a simple process to verify the generator’s network connectivity through the app:

1. Open the KOHLER Energy Management app on your Android device.
2. From the main dashboard, look for the generator’s status panel. This typically shows real-time updates about the generator.
3. Check if there is any indication of connectivity — often shown by a green icon or text like "Online" or "Connected."
4. If the generator is offline, there might be a notification or error message indicating network issues.
5. Try refreshing the app or pulling down the status screen to force an update on the connection.
6. If your app supports it, go into the app’s settings or generator details section to view the device’s network information (like IP address or connection type).

If you do not find network details in the app, the app might rely on your Wi-Fi or router’s network status since the generator controller connects through the local network. In which case, verifying your home network and ensuring the generator’s controller has power and proper connectivity would be the next step.

Since the KOHLER Energy Management app offers continuous monitoring and real-time status updates, confirming the generator is online here gives a reliable indication your network connection is intact1.

Would you like me to guide you through checking your router or generator controller directly if the app still shows offline?

Would you like me to guide you through checking your router or generator controller directly if the app still shows offline?

Thanks for letting me know you want to check the router or generator controller directly if the app still shows offline. That’s a good next step for pinpointing the issue.

Here’s a step-by-step guide to verifying your router and generator controller network status:

1. Check the router:
- Make sure the router is powered on and functioning properly.
- Confirm your Android phone is connected to the router’s Wi-Fi network.
- If possible, log into the router’s admin interface (usually by entering the router’s IP address like 192.168.1.1 in a browser on your Windows PC).
- Check the list of connected devices to verify the generator’s controller is listed and has an IP address assigned.
- Restart the router to refresh network connections if you don’t see the device.

2. Check the KOHLER generator controller:
- Ensure the controller is powered on.
- If the controller has indicator lights or a display, check for any error codes or connectivity indicators.
- Some controllers have a manual or LCD menu where you can view the network status or Wi-Fi connectivity.
- Consider rebooting the controller by cycling its power (turn it off, wait a minute, then turn it back on).

3. Network troubleshooting:
- Make sure the generator controller is connected to the same router/network as your phone.
- If it’s Ethernet-connected, check cables and connections.
- If Wi-Fi, ensure the signal is strong and no network password changes occurred recently.

4. App-specific steps:
- After network checks, restart the KOHLER Energy Management app on your Android device.
- Refresh the app’s generator status.
- If the app still shows offline, confirm your phone’s network and the controller’s connectivity again.

If after these steps your app still shows your generator as offline, there might be an ongoing server-side issue or app update in progress. There have been reported cases of connectivity problems due to the app’s server issues that KOHLER is actively addressing1 2 4.

Would you like me to walk you through checking your router admin interface or checking the controller’s network status menu next? Or do you want help with advanced steps like verifying IP addresses or contacting KOHLER support?

Steps to reset KOHLER Energy Management app

Hi! To reset the KOHLER Energy Management app on your Android device, here’s a straightforward approach you can try:

1. Close the app completely: Swipe it away from your recent apps so it's not running in the background.
2. Clear the app cache and data:
- Go to your phone’s Settings > Apps & notifications (or just Apps) > find KOHLER Energy Management.
- Tap Storage & cache.
- First tap Clear Cache, then Clear Storage or Clear Data (note: clearing data may require you to re-login).
3. Restart your phone: This helps refresh network and app settings.
4. Open the KOHLER Energy Management app again and log in fresh.

If your intention was to reset the password for the OnCue account linked with the app, you would select “Reset My Password” within the app or on their website by entering your username or email2.

Additionally, if you want to reset the controller’s network or connection itself via the app or device, some KOHLER controllers allow you to navigate to Network Configuration and reset settings there by pressing and holding buttons on the device itself1.

Would you like me to walk you through clearing cache and data on your Android device or provide guidance on resetting the generator controller network?

Common KOHLER router connection issues

Thanks for asking about common KOHLER Energy Management app router connection issues. Based on what users frequently encounter and KOHLER’s setup requirements, here are some typical router-related problems that can cause the app to show the generator as offline:

1. Network Mismatch
Your phone and the KOHLER generator controller must be on the same local network. If your mobile device is connected to cellular data or a different Wi-Fi network than the generator, the app can’t communicate with it.

2. Router Firewall or Security Settings
Sometimes, router firewalls or security features block the ports or protocols the generator controller uses to communicate with KOHLER servers or your app. This can disrupt connectivity.

3. DHCP or IP Address Issues
If the router’s DHCP server is not assigning a stable IP to the generator controller — or there’s an IP conflict — the connection drops. Reserving a fixed IP for the controller in the router settings can help.

4. Wi-Fi Signal or Hardware Problems
Weak Wi-Fi signals or interference can cause the controller to lose connection, especially if it’s far from the router. Physical issues like bad Ethernet cables (if wired) or power supply problems on the controller can also lead to disconnections.

5. Router Restart Needed / Network Glitches
Routers occasionally need a restart to clear temporary network errors or improve stability. Many users find rebooting their router alongside the generator controller helps restore the connection.

6. Firmware or Software Updates
If the router firmware or the KOHLER controller firmware is out-of-date, compatibility issues might arise. Keeping both updated helps maintain smooth network communication.

7. Server-Side or App Server Issues
Occasionally, the problem isn’t your router but with KOHLER’s backend servers that the controller communicates with. KOHLER’s team monitors these and resolves server outages or glitches.

If you want, I can help you troubleshoot your router step-by-step or assist in checking specific settings on your network to fix the connection issue. Would you like to proceed with that?

References: 1 2 3