Hi! I see you’re having trouble with the KOHLER Energy Management app showing as offline. Let’s get to the bottom of this together.

To start, can you tell me a bit more about the situation? For example:
- Are you seeing an “offline” message when you open the app?
- Is the generator itself running or responsive at the site?
- Have you checked your phone or computer’s network connection?
- Have you tried restarting the app or the device running it?

Meanwhile, here are some common steps to troubleshoot the KOHLER Energy Management app offline issue:

1. Check Network Connection:
Ensure that your smartphone or PC with the KOHLER app is connected to the same local network as the generator’s controller. If the generator is on a different network or Wi-Fi, the app might not communicate properly.

2. Ping the Controller:
If you have access, try pinging the generator controller’s IP address from your Windows PC to verify network communication.

3. Restart Devices:
Restart your phone or computer, and if possible, restart the generator controller device (consult the user manual for safe power cycling).

4. Verify No Server Outages:
KOHLER Energy Management app has faced occasional connectivity outages due to server issues. Confirm whether KOHLER’s servers are operational by checking official channels or recent user reports.

5. Firmware Updates:
Outdated firmware on the generator controller can cause communication issues. If comfortable, you can use KOHLER USB Utility to check and update the controller’s firmware.

6. App Update:
Make sure your KOHLER Energy Management app version is the latest available, as earlier versions experienced stability issues.

If you’ve already tried these and it’s still offline, let me know what exact steps you took, and we can dig deeper or troubleshoot specific network settings or look into possible app permissions.

Does this make sense so far? Would you like me to walk you through pinging the controller or updating firmware?