Hi! I understand you're having issues with the KOHLER Energy Management mobile app showing as offline. Let’s get this sorted out together. To start, can you tell me a bit more about your setup? For instance:

- Are you using Android or iOS on your mobile device?
- Is your phone connected to Wi-Fi or cellular data?
- Is the KOHLER generator itself powered on and connected to your home network?

Sometimes the app shows offline if the phone isn’t on the same network as the generator or if there’s a connectivity issue between them.

Here’s a step-by-step approach to try:

1. Verify Network Connection: Make sure your phone is connected to the same Wi-Fi network that the KOHLER generator controller uses. If your phone is on cellular data or a different Wi-Fi, the app may not detect the generator.

2. Restart the Devices: Restart your mobile phone and the KOHLER generator controller to refresh their network connections.

3. Forget and Reconnect Wi-Fi on Your Phone: Go to your phone’s Wi-Fi settings, “forget” the network, and reconnect by entering your password again. This can fix any IP address conflicts.

4. Check for App Updates: Ensure you are running the latest version of the KOHLER Energy Management app. Sometimes app updates address connectivity bugs.

5. Check the Generator’s Control Panel: If possible, look at the generator’s control panel for any error messages or offline indicators. Sometimes these hint at communication or power issues.

If after these steps the app remains offline, there may be a deeper communication fault or account-related problem that we need to troubleshoot next. Let me know what you’ve tried and what you observe on your device, and I’ll guide you further!

Are you able to start with these checks and share what happens?