Hi there! I see your KOHLER Energy Management Android app is showing as offline and not connecting. Let's work through this together to get it back online.

First, could you please confirm:
- Are you connected to the same Wi-Fi network your KOHLER generator/controller is on?
- Have you tried restarting your phone and the KOHLER controller (if accessible)?
- Is your app updated to the latest version from the Google Play Store?

Here are some step-by-step troubleshooting tips for your Windows-based device environment and Android app:

1. Check Network Connection
Ensure both your phone running the KOHLER app and the generator controller are on the same local network. If either device is disconnected or on a different network (like mobile data vs. Wi-Fi), the app will show offline1.

2. Restart Devices
Power cycle your KOHLER generator controller and your phone. Sometimes this helps re-establish the connection.

3. Verify Internet and Router Status
If your generator relies on cloud connectivity, ensure your home router and internet connection are stable. Try rebooting the router if needed.

4. Update the App
Make sure you have the latest KOHLER Energy Management app installed from the Google Play Store since older versions can have connectivity bugs5.

5. Check for Known Server Issues
Occasionally, KOHLER’s servers may be down. You might want to wait a bit or check their support channels.

6. Advanced Step: Re-add the Generator
If the above don’t work, try removing the generator from the app and re-adding it by following the app’s Quick Start Guide.

7. Check Controller Power
Some users found that cycling power to the battery charger circuit in the generator helped restore connectivity8.

If you’ve tried some of these steps already, could you let me know which? That way, I can guide you further.

Are you satisfied with these initial steps, or do you need help going deeper?